Project Manager Business Analyst
Resume:
KIMBERLY GRAHAM
Acworth, GA 30101
Phone: 770-***-****
SUMMARY
Experienced results driven Project Manager/Business Analyst, with 15+ years of experience defining business requirements and managing all phases of diverse projects. Ability to utilize a high degree of judgment, initiative and problem-solving skills. Background in IT, Finance & Telecom with excellent business operation skills. Worked for corporate entities such as Alcatel-Lucent (14 years Asset Management, Payroll), AT&T (Apple/AT&T Partnership Revenue Recognition, Nokia 5G Preparation, Global Provisioning),Verizon Wireless (Regulatory Compliance), WorkDay, and Google.
HIGHLIGHTS & ACHIEVEMENTS
Proven track record of delivering successful well executed projects within budget and scope.
Increased revenue by providing an AT&T TURF project plan solution for Avion Systems resulting in a profit increase.
Formulated consistent approaches to identifying, evaluating and developing systems and procedures to meet user requirements.
Leader of up to 20+ project team members to exceed all project parameters.
Quick learner with strong working knowledge of numerous technologies and AI concepts.
Contributed to the design and implementation of a streamlined process for capturing business requirements that increased accuracy, efficiency and productivity.
Awarded several individual and team awards for over delivering on projects.
PROFESSIONAL EXPERIENCE
10/2022-present Implementation Project Manager, Verizon Wireless for AMPCUS, Atlanta, GA
Develop project plans, timelines and resource allocation in AGILE environment.
Collaborate with business stakeholders to align opportunities with strategic goals.
Analyze business requirements, and translate into actionable plans.
Define functional and non-functional requirements for systems.
10/2021-10/2022 Project Manager, Google for Tech Mahindra, Atlanta, GA
Proactively organize program work, launches and coordinate efforts across internal and external stakeholders of Video team (supporting Meet and Duo).
Lead Engineering Product Review sessions.
Collaborate with UI/UX designers, developers, and product managers.
Analyze and interpret data to extract insights for IT solutions.
Monitor project progress, identify potential risks, and implement mitigation strategies to ensure timely delivery.
4/2021–10/2021 Business Analyst/Project Manager, Workday for Vertisystems, Atlanta, GA
Proactively gather and analyze business and product requirements for CLOUD SaaS Business Travel Taxation project.
Participated in stakeholder engagement, stakeholder assessment, and change impact assessments.
Cross functional collaboration with procurement, vendors, compliance, and mobility teams.
Developed spreadsheets, presentations, structural diagrams and other documents for project illustration.
Identify and mitigate risk to ensure successful project execution.
8/2019–2/2020 Project Manager, AT&T for TEK Systems (Apple Partnership Revenue Recognition), Atlanta, GA
Manage resources effectively to support, develop and execute project initiatives.
Cross functional coordination with sales, supply chain, order management and revenue assurance teams for successful project delivery.
Created and implemented Project Charters, Statement of Work (SOW), Work Breakdown Structure (WBS), Communications Plans, RACI charts and other project requirements
Drive continuous process improvement, alongside best practices in Procurement.
Successfully resolve issues that arise as a result of overall implementation to keep project moving forward.
Lead and coordinated suppliers’ interface for RFI, RFP and RFQ.
3/2019–5/2019 Project Manager, UPS (Finance & Accounting Vision Transformation), Atlanta, GA
Single Point of Contact for PMO support for various Finance workstreams.
Assist in the development of supplier program materials and procedures.
Lead and perform vendor sourcing, qualification and selection.
Lead project deep dives to manage risk, issues and take corrective measures.
Utilized EXCEL, SharePoint for project reporting initiatives.
9/2017–1/2019 Project Manager, AT&T (Nokia Airscale FSM4 Migration Project) for SAC Wireless
Successfully executed scheduling, RFP process, milestone tracking and forecasting for POR 1340 cell sites in EXCEL.
Participate in daily conference calls and project update meetings with key stakeholders.
Proactively clear No Go alarms before scheduling for migrations.
Coordinated with operations, and overall project team for successful project delivery.
Completed consolidation and integration after migration work completed.
Lead and coordinated suppliers’ interface for RFI, RFP and RFQ.
2/2017–8/2017 Project Manager, Kaiser Permanente for Mastech Digital, Atlanta, GA
Assist in SOW creation and vendor selection.
Network and negotiate with vendors to ensure price adjustments and access to retail cost.
Created and implemented Project Charters, Statement of Work (SOW), Work Breakdown Structure (WBS), Communications Plans, RACI charts and other project requirements.
Analyzed and created forecasting utilizing Excel workbooks.
Completed Executive Status Reports (RYG) and updates in RPM.
Collaborated with Supply Chain Analyst to reduce disruption in procurement process.
3/2016–7/2016 IT Security Project Manager, City of Atlanta for Intellispring Technologies, Atlanta, GA
Successfully manage multiple projects (VPN, ISMS, BIT9) across all phases of development.
Develop status reports, cost estimates, and resource plans.
Proactively set and adjust project milestones.
Collaborate with numerous departments of the City of Atlanta to conduct information security risk assessments and create policies resulting in increased organizational efficiency.
3/2015-3/2016 Project Manager/ Business Analyst, LR Capital, Dallas, GA
Spearheaded the company’s data migration from QuickBooks to Great Plains using SQL Navigator.
Created and implemented Project Charters, Statement of Work (SOW), Work Breakdown Structure (WBS), Communications Plans, RACI charts and other project requirements
Primary liaison between executive management and parent company’s IT department.
Provided Great Plains training and technical support for new end-users by resolving issues.
Prepared Web Content Management and eCommerce support.
Created complex financial reports using Excel, BI360 and other business intelligence tools as
requested by CEO.
11/2013-12/2014 Project Manager/Controller, AT&T (C&E/ TURF Project) Avenger Engineering, Alpharetta, GA
Effectively managed & resolved all cell site pre-launch issues; including materials procurement.
Initiated ticketing in CTS and AOTS systems providing various site compliance documentation.
Responsible for technical alarm clearing and optimization for NSB, LTE and UMTS sites.
Provided a comprehensive TURF project plan to complete cell site constructions and maximize revenue.
Served as billing operations lead for milestone invoicing and collecting payables.
2/2012–11/2013 Regulatory Specialist/Project Manager, Verizon Wireless for Teampersona, Alpharetta, GA
Responsible for assuring that VZW remains compliant with its responsibilities and legal obligations as a Federal Communications Commission licensee.
File FAA Studies and initiated FCC Antenna Structure Registrations (ASR).
Issued Site Releases to start Construction & In-Service for New Builds, Modifications, Cell on Wheels and In Building Systems utilizing VZREG, APEX, ENSITE and Network Flow Databases.
Perform compliance assessments and verifications for 20+ daily RF engineering site package submittals.
10/2011-2/2012 Implementation Manager, AT&T Mobility for Resolution Technologies, Atlanta, GA
Strategically scheduled and managed technicians to complete work on RNCs (Node B Rehomes).
Coordinated work with other managers to ensure seamless execution and no service outages.
Prepared project status reports using EXCEL, & SharePoint and resolved daily issues.
Created IWOS (Installation Work Orders) to manage and monitor work status.
7/1997-10/2011 Network Engineer/Asset Manager/Payroll Financial Analyst, Alcatel-Lucent, Alpharetta, GA
Worked with deployment team to achieve “go live” status of 700 cell sites construction from start to finish.
Participated in cell site visits, & customer, RF Engineering and Site Acquisition team meetings.
Tracked project activities, developed, and published reports using EXCEL, PowerPoint, & ALU Field Servicing Tool for project stakeholders.
Lead and coordinated suppliers’ interface for RFI, RFP and RFQ.
Created and implemented Project Charters, Statement of Work (SOW), Work Breakdown Structure (WBS), Communications Plans, RACI charts and other project requirements
Responsible for monthly account reconciliations and internal accounting adjustments.
Served as key mediator between the sales team and order management for billing updates.
Reviewed customer’s deliverables for accuracy, pricing and timeliness.
Scheduled third party vendors to complete installation of transmission technologies in a collocation environment.
Effectively managed e-commerce, B2B and Web Content.
Engineered equipment for the planning and design of network systems.
Performed all engineering requirements for the addition of highly technological switching and transmission equipment required by AT&T Customer Business Unit.
Completed specifications to meet customer requested complete dates and total customer satisfaction, while maintaining quality within the highest of ISO standards.
EDUCATION Prairie View A&M University, Prairie View, Texas (Part of the Texas A&M University System)
Bachelor of Science, Industrial Engineering Technology G.P.A. 3.2
HONORS Most Outstanding Student Award - Given by PVAMU College of Engineering & Architecture
TRAINING Microsoft Office, Power BI, SQL, JIRA, Pivotal Tracker, Work Front, Confluence, Clarity RPM, MS Project, SharePoint, SAP, Great Plains, Asana, BI360
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