Customer Service Data Entry
Resume:
Heather J. Perkins
***********@*****.***
Lake Ridge, VA. 22192
Qualifications:
Excellent customer service/support experience in diverse environments.
Considerable administrative, clerical, data entry, and reception experience in different environments.
Knowledgeable and experienced with Microsoft Word, Office, Outlook, PowerPoint, Excel, QuickBooks, and 10 key.
Outstanding interpersonal skills, professional demeanor, and strong work ethic that enables me to work both as a solid team player and independently.
Strong organizational skills.
Excellent communication skills, both written and verbal.
Work Experience:
Bankcard Associate- Allianz Partners Richmond,VA(remote) 08/2021- 05-2022
Receive inbound calls from card holders; complete calls as needed.
Explain customer benefits and answer any questions, as needed.
Maintain rapport with customers and effectively assist their needs.
Office Manager- George H. Kresslein, Jr. CPA Annandale,VA 06/2019- 05/2020
Administrative duties in CPA office.
Processed and maintained client records.
Created and fully utilized an effective routine for the office.
Maintained a professional yet personable rapport with clients.
Maintained office productivity by keep a consistent performance and properly managing my time.
Secretary- Private Law office Fredericksburg, VA 03/2017-09/2017
Responded to all office related inquiries; began client files and documentation.
Completed intake questionnaires for new clients.
Received cash or check payments from clients and applied credits to their account.
Balanced office ledger on weekly basis using Excel.
Familiarized myself with court paperwork, filings, and distribution.
Processed, finalized, and filed all paperwork within the office.
Receptionist- Express Staffing(temp) Fredericksburg, VA 06/2016-08/2016
Front desk receptionist for DME Company; inbound/outbound calls, and scheduling.
Office administration; supported four employees within office.
Greeted walk-in customers and patients awaiting their appointments.
Processed cash, check, or debit/credit card payments and applied them to patient accounts.
Verified insurance and coverage with specific insurance companies.
Customer Service Representative-Ajilon Staffing Phoenix, AZ 01/2015-01/2016
Inbound Customer Service Representative for Waste Management.
Maintained customer accounts and built rapport with customers.
Educated customers concerning Waste Management merchandise and practices.
Customer Service Representative-General Dynamics Phoenix, AZ 10/2013-05/2014
Assessed and completed 120 to 200 inbound Customer Service calls per day, coming from within the continental US, Hawaii, Guam, and parts of the Caribbean.
Navigated calls ranging from simple inquiries about coverage to critical response; enrolled beneficiaries in eligible prescription drug plans.
Applied HIPPA regulations in dealing with client medical information.
Consistently met/exceeded quotas for customer calls and other interactions.
Customer Service Representative-Aerotek Staffing(temp) Phoenix, AZ 04/2013-10/2013
Processed between 100 to 150 inbound customer service calls per day for Best Western International in call center environment.
Created, canceled, and rescheduled reservations.
Customer Service Representative-Tarr Inc. San Diego, CA 10/2012-01/2013
Answered 50 to 100 inbound customer service calls per day within a call center environment and placed and/or modified orders.
Maintained thorough customer accounts. Took payments with accepted debit/credit cards or banking accounts and processed and applied payment to account.
Customer Service Representative- Sea Silver USA Carlsbad, CA 08/2002-10/2003
Started in the Support Services Department; provided general office support using PowerPoint and Excel to all the Company’s departments including Information Technology, Marketing, and Human Resources.
Periodically checked distributor accounts to monitor activity and built rapport with clients.
Education:
Kent State Univ. Kent, OH Completed two years (Business Management/Political Science)
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