Human Resources Customer Service

Joseph M. DeNeal

***** ******** ****. *** #*** Los Angeles, CA, 91601 310-***-**** *******@*****.***

SUMMARY OF QUALIFICATIONS

Enthusiastic and dedicated professional with more than 15 years of management experience within varies sectors including, (Higher Education, Human Resources Management, Big Box Retail and B2B Sales). Highly skilled at creating new relationships, managing existing clients and increasing revenue. Goal-and team-oriented with a strong commitment to win-win collaborations with key stakeholders.

AREA OF EXPERTISE

Leadership/ Team Development/Customer Service/ Sales & Admissions Management / Recruiting & Training / Account Management /Event Coordination / Microsoft Office Suite / Conflict Resolution/ Public Relations / Budgeting/LMS/Sales Force Tools/Human Resources/Student Affairs/Student Information Systems/Lead Management Tools/Disability Services/Parchment Services

EDUCATION

Bachelor of Arts, Business Administration Graduated

James Madison University, Harrisonburg, VA

Certificate, Human Resources Management Graduated

California State University, Long Beach, Long Beach, CA

PROFESSIONAL EXPERIENCE

DeNeal Industrial Sales & Services, LLC.: Los Angeles, CA March 2020-Present

Sales Consultant (Temporary Position)

Identified, evaluated, and developed sales leads for new products, expansion of existing product lines and sales channels.

Increased sales by 8%.

Daily administration, contributing to hiring and training protocols.

UCLA Extension-Continuing Education Programs.: Los Angeles, CA February 2019- February 2020

Administrative Analyst Supervisor-Enrollment Center Manager

Supervised front line customer-service teams for the express purpose of providing prompt, efficient, and exemplary service to Extension students that exceeds student expectations and the goals established by departmental leadership.

Oversaw Veteran Recruitment/Certifying Veterans Official

Collaborated closely with senior leadership to investigate and resolve student complaints and enrollment-related system issues in a timely and professional manner, promoting student satisfaction and retention.

Yo San University-Graduate School for Eastern Medicine.: Los Angeles, CA November 2016-July 2018

Director of Admissions & Student Affairs

Oversaw graduate admissions processes, procedures, student affairs and strategic planning.

98% Retention rate and 95% student satisfaction rate.

ICDC COLLEGE/Zip-Ed Tech.: Los Angeles, CA January 2009- October 2016

Director of Admissions-Online and Ground Campus Programs

Managed team of 60 Admissions representatives across 5 ground campuses and an online campus, Call Center representatives, and Admissions Assistants.

93% Retention rate and 89% student satisfaction rate.

Met and exceeded student enrollment goals by 25% each year from 2009-2016.

Office Max Inc.: Los Angeles, CA March 2007- January 2009

Sales Manager- Business Solutions

Maintained and upgraded existing customer accounts and increased new business accounts by 20%.

Produced $25,000 monthly sales, achieving Top Team in the West LA Region.

Recruited, trained, and managed a Sales Team of 10 Associates.

Gerson Leherman Group.: Los Angeles, CA February 2005- February 2007

Sales Consultant -Consumer Products

Researched consumer goods and services for investment and management firms.

Analyzed Product Life Cycle (PLC) of new and future products in the retail industry.

Increased ROI by 10% invested in products.

Target Corporation.: Fairfax, VA December 2002-January 2005

Assistant Store Manager

Managed a $55M-dollar Target Store with more than 60 employees.

Analyzed and managed profit and Loss statements to maximize profitability.

Recruited and trained associates to be promoted within 6 months through leadership development club.

Exceeded sales goals by 5% and reduced inventory by 2% below target level.

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