*** ******** ** **

Atlanta, GA *****

352-***-****

ad0tj7@r.postjobfree.com

LeRoyal Edmondson

CORE QUALIFICATIONS

Highly organized, self-motivated, dependable, and performance-driven professional. Demonstrates ability to work independently as well as collaboratively within a team environment. Possesses strong organizational, decision-making, and time management skills. Detail-oriented with excellent oral and written skills. Works efficiently and thrives in high-volume, fast-paced environments.

PROFESSIONAL EXPERIENCE

The Elevation Church, Ocala, FL — Founder and Senior Pastor February 2013 - PRESENT

● Ordained pastor with over 10 years of professional experience specializing in theology, pastoral care, public ministry, and spiritual guidance.

● Proficient at teaching biblical studies and leading initiatives to develop spiritual education programs for adults and children.

● Mentors, supervises, and supports church staff, fostering positive leadership development.

● Delivers counseling and direction to individuals dealing with a variety of issues, including marriage and family counseling, substance abuse, addictions, and mental health problems.

● Engages and builds relationships within the local community and collaborates with organizations to address community needs. Geico, Warner Robins, GA — Customer Service Representative May 2018 - November 2021

● Delivered exceptional customer service and investigated/resolved customer complaints promptly.

● Researched coverage and premium options and supplied clients with the best coverage available.

● Answered inquiries and provided technical support.

● Provided accurate information and guidance to customers.

● Effectively maintained positive and helpful relationships with all customers.

● Consistently met and exceeded department expectations for productivity and accuracy levels.

● Answered inbound calls in a call center setting. Kingsbury Academy, Ocala, FL — Para-Professional

August 2015 - May 2017

● Designed and implemented daily lesson plans for students.

● Oversaw pupil behavior, noting observed behavioral problems and applying approved disciplinary procedures and appropriate behavior strategies.

● Maintained normal classroom routines and discipline within the classroom while providing a warm and welcoming environment, conducive to learning.

● Communicated with parents/guardians of students in a positive and constructive manner.

● Conducted clerical duties (record keeping, files maintenance, and reporting student attendance and incidents).

Angio Tech Medical Device, Gainesville, FL - Customer Service Representative

February 2012 - July 2015

● Processed orders for medical equipment sales from prospecting to close.

● Answered customer inquiries about orders and medical equipment, directing them to the appropriate department if necessary.

● Resolved customer requests and complaints efficiently.

● Worked in a fast paced call center environment.

● Handled multiple computer system programs.

Allstate Customer Service, Charlotte, NC - Claims Representative April 2010 - January 2012

● Reviewed, evaluated, and adjusted claims to promote fair and prompt settlement.

● Advised customers of repair plans, discussing payment options to finalize work orders.

● Negotiated settlements for claims in accordance with company liability.

● Investigated claims, determined losses, and reported findings.

● Obtained necessary information to complete proper evaluation of claims.

● Provided reports to superiors including the total amount of claims paid or denied.

EDUCATION

Middle Georgia State College — Psychology

March 2021 - Present, Macon, GA

Majoring in general Psychology

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