Customer Service Representative
Resume:
Atlanta, GA *****
*************@******.***
LeRoyal Edmondson
CORE QUALIFICATIONS
Highly organized, self-motivated, dependable, and performance-driven professional. Demonstrates ability to work independently as well as collaboratively within a team environment. Possesses strong organizational, decision-making, and time management skills. Detail-oriented with excellent oral and written skills. Works efficiently and thrives in high-volume, fast-paced environments.
PROFESSIONAL EXPERIENCE
The Elevation Church, Ocala, FL — Founder and Senior Pastor February 2013 - PRESENT
● Ordained pastor with over 10 years of professional experience specializing in theology, pastoral care, public ministry, and spiritual guidance.
● Proficient at teaching biblical studies and leading initiatives to develop spiritual education programs for adults and children.
● Mentors, supervises, and supports church staff, fostering positive leadership development.
● Delivers counseling and direction to individuals dealing with a variety of issues, including marriage and family counseling, substance abuse, addictions, and mental health problems.
● Engages and builds relationships within the local community and collaborates with organizations to address community needs. Geico, Warner Robins, GA — Customer Service Representative May 2018 - November 2021
● Delivered exceptional customer service and investigated/resolved customer complaints promptly.
● Researched coverage and premium options and supplied clients with the best coverage available.
● Answered inquiries and provided technical support.
● Provided accurate information and guidance to customers.
● Effectively maintained positive and helpful relationships with all customers.
● Consistently met and exceeded department expectations for productivity and accuracy levels.
● Answered inbound calls in a call center setting. Kingsbury Academy, Ocala, FL — Para-Professional
August 2015 - May 2017
● Designed and implemented daily lesson plans for students.
● Oversaw pupil behavior, noting observed behavioral problems and applying approved disciplinary procedures and appropriate behavior strategies.
● Maintained normal classroom routines and discipline within the classroom while providing a warm and welcoming environment, conducive to learning.
● Communicated with parents/guardians of students in a positive and constructive manner.
● Conducted clerical duties (record keeping, files maintenance, and reporting student attendance and incidents).
Angio Tech Medical Device, Gainesville, FL - Customer Service Representative
February 2012 - July 2015
● Processed orders for medical equipment sales from prospecting to close.
● Answered customer inquiries about orders and medical equipment, directing them to the appropriate department if necessary.
● Resolved customer requests and complaints efficiently.
● Worked in a fast paced call center environment.
● Handled multiple computer system programs.
Allstate Customer Service, Charlotte, NC - Claims Representative April 2010 - January 2012
● Reviewed, evaluated, and adjusted claims to promote fair and prompt settlement.
● Advised customers of repair plans, discussing payment options to finalize work orders.
● Negotiated settlements for claims in accordance with company liability.
● Investigated claims, determined losses, and reported findings.
● Obtained necessary information to complete proper evaluation of claims.
● Provided reports to superiors including the total amount of claims paid or denied.
EDUCATION
Middle Georgia State College — Psychology
March 2021 - Present, Macon, GA
Majoring in general Psychology
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