Customer Service Entry Level
Resume:
June ****
December ****
September 2018 - November 2019
Ophelia Holyn Ahiabah
LE 273/4 Kasoa Lawyer East
+233********* • **************@*****.***
Summary
Organised and motivated employee eager to apply time management and Organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Education
Accounting and Finance
University of Professional Studies, Accra Business Management and Administration
Landmark Executives Training Programme
Work Experience
Accounts Officer
Dallas Group Limited
Responsible for getting all documents from other departments sign at specific set times of the day.
Responsible for performing any additional duties assigned by Management and assisting in other areas of Accounting as needed. Coordinate office activities and operations to secure efficiency and compliance with company policies
Support accounting and bookkeeping procedures
Create and update records and databases with personnel, financial and other data
Customer Service Representative Team lead
Gcb Bank Limited
Contacted customers to access needs and deliver solutions. Assisted customers with product adoption and utilisation to promote customer success.
Reviewed customer account information to determine current issues and potential solutions.
Responded to customer concerns and implemented changes to accounts to resolve issues.
Assisted customers by handling questions, addressing concerns and providing current account information.
June 2015 – August 2018
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge-bases to develop strategic solutions. Administrative Assistant
Danny Best Company
Organised and maintained filing and document management system by coordinating, archiving and purging files.
Developed administrative processes to achieve organisational objectives and improve office efficiency.
Directed customer communication to appropriate department personnel. Tracked and submitted employee timesheets to accounting department for payroll processing.
Managed scheduling for staff, monitoring resources allocation to provide optimal coverage and service.
Conducted research using various media sources to obtain relevant data for staff requirement.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritising mail and composing and typing correspondence.
Skills
Excellent interpersonal skills
Analytical and problem solving skills
Driven by collective and personal team success
Communicate effectively and professionally:verbal and non-verbal Emotional intelligence
Cross-functional collaboration skills
Proficiency in Excel and word
References
Abigail Darkey Gcb Bank operations manager 024******* Mercy Sheila Oddei Danny best Manager 059******* Joseph Addo-Dankwa Assistant Superintendent of Prison 050*******
Contact this candidate