Roberteen Harvey

**** ****** **** ***** **** Ellenwood, GA 30294 • 404-***-**** ad0thf@r.postjobfree.com

Professional Summary

My past experiences as an Administrative Assistant, Home Service Consultant, and Inventory Control Specialist taught me leadership skills, good customer service and people skills. To be goal oriented patience, quality assurance and how to always listen and be professional and courtesy when dealing with people. How to work independently, organized, and always make a daily to do list. I am currently working for Georgia Dept. of Human Services under a back to work program through AARP. In this position I serve as the Receptionist at the front desk.

Work History

Housing Counseling Intake Assessment: 05/2016 to 03/2018

DeKalb Metro Housing Counseling Center

Scheduling Training for first time homebuyer.

Received incoming call from client needing assistant with saving their homes

Received all Mail and incoming call.

Work closely with united way in issuing assistant check for clients needing help with utility, medical bills, rent, mortgage, etc.

Met with client to verify information need for refinance thru HOMESAFE of Ga.

Balance budget. And paid company overhead, maintain proper filing system on all client. Help to create files to report to HUD for receiving grant for the programs, other duties as assigned.

Home Service Consultant: 07/2006 to 11/2012

Allconnect. Inc – Atlanta, GA

Answered an average of [30-40] calls per day by addressing customer inquiries, solving problems and providing new product information.

Received inbound calls from customers moving, transferring and setting up new services within the united. Offered the best packages based on customers need.

Required to have full knowledge of products offered along with excellent customer service and listening skills. Interacted with provider such as Comcast, Time Warned, Cox Communications, Buckeye Cable, Charter, AT&T, Verizon, Sprint, Georgia, Georgia Natural Gas, Gas South, ADT Security, for customer satisfaction.

Inventory Control Specialist 05/2003 to 06/2006

Family Christian Stores – Stone Mountain, GA 30078

Answered an average of [10] calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Scheduled weekly inventory pickups and deliveries with vendors.

Maintained cleanliness and presentation of stock room and production floor.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

Administrative Assistant II 05/1994 to 12/1999

Fulton County Alcohol & Drug Treatment Center – Atlanta, GA 30312

Ordered and distributed office supplies while adhering to a fixed office budget.

Screened applicant resumes and coordinated both phone and in-person interviews.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Helped distribute employee notices and mail around the office.

Coordinated board and committee meetings, including schedules and information preparation and distribution.

Completed data entry, tracked resumes and maintained the applicant tracking system.

Completed data entry, tracked resumes and maintained the applicant tracking system.

Organized all new hire, security and temporary paperwork.

Drafted biweekly time sheets for [126] executives and employees.

Education

High School Diploma: Basic

Studies 1969 Overbrook High School - Philadelphia, PA

Typing class Certificate Atlanta Technical School - Atlanta, GA

MBA: Biblical Studies Current Michael Woods School of Ministry - Decatur, GA

Liberty University ….2015-2017...Major: Psychology and Christian Counseling...Degree Pending

References upon Request:

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