Customer Service Quality Assurance
Resume:
WORK EXPERIENCE
Operations Manager
CVS Health - Petaluma, CA
June 2019 to Present
Excellent Customer Service
Scheduling
Merchandising
Shipping and receiving
Cashier
Supervision and training
Open/Closing
Assistant Manager
Kirkland's - Petaluma, CA
July 2018 to July 2019
Supervision
Training
Customer service driven conversion rates
Key carrier
Bank deposits
Merchandising
Budget Analyst
Dept of Navy - Vallejo, CA
April 1981 to January 1993
Multiple department budgeting
Written Budget justifications
Administrative compliance to Federal Regulations
Quality Assurance
Process Improvements
CHRISELLE
GRIFFITH
Petaluma, CA 94952
*****************@*****.***
#readytowork
EDUCATION
High school diploma
SKILLS
Inventory Control (3 years)
Logistics (5 years)
Management (10+ years)
Merchandising (4 years)
Microsoft Excel (10+ years)
Shipping & Receiving (4 years)
Dealing with difficult people (10+ years)
Quality Assurance (10+ years)
Budgeting (10+ years)
Operations Management (1 year)
Assistant Manager Experience (1 year)
Process Improvement (10+ years)
Strategic Planning (10+ years)
Supply Chain (3 years)
Profit & Loss (3 years)
Forecasting (10+ years)
Team Management (10+ years)
ASSESSMENTS
Management & Leadership Skills: Planning & Execution — Highly Proficient July 2020
Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Familiar July 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar
Analyzing Data — Proficient
July 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
July 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient
Search Engine Optimization — Proficient
July 2020
Interpreting online website performance metrics and understanding search engine optimization tactics. Full results: Proficient
CRM Skills with Salesforce — Expert
July 2020
Knowledge of Salesforce objects, fields, and processes. Full results: Expert
General Manager (Hospitality) — Proficient
July 2020
Solving group scheduling problems and reading and interpreting P&L statements. Full results: Proficient
Business Analyst — Proficient
July 2020
Analyzing information to solve business problems.
Full results: Proficient
Legal Skills — Proficient
July 2020
Assisting practicing attorneys in the preparation for litigation proceedings. Full results: Proficient
Attention to Detail — Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate