Social Work Worker

Myra L. Diaz

305-***-**** *******@*****.***

EDUCATION

Barry University, Miami Shores, Florida

Master of Business Administration with a specialization of Healthcare Services Administration, expected October 2023

Barry University, Miami Shores, Florida

Master of Social Work, October 2013

Florida International University, Miami, Florida

Bachelor of Science in Social Work, August 2009

Bachelor of Arts in Psychology, December 2009

Miami Dade College, Miami, Florida

Associates in Arts, July 2004

Major: Psychology

Certifications:

Management and Strategy Institute

Six Sigma Black Belt Professional

ID#163874719

Date:07/28/2023

Management and Strategy Institute

Certified Ethics Associate

ID#163897560

Date:05/09/2023

Management and Strategy Institute

Business Management Essentials Certified

ID#312678611

Date:05/09/2023

Management and Strategy Institute

Team Building Certified

ID#163874720

Date:05/09/2023

Management and Strategy Institute

Change Management Specialist

ID#1245706

Date:07/23/2018

Management and Strategy Institute

Six Sigma Lean Professional

ID#12845705

Date:07/23/2018

WORK EXPERIENCE

Doctors Hospital, Coral Gables, FL

Medical Social Worker April 2018- Present

• Participate in educational class for orthopedic patients of what to expect after surgery.

• Arrange for patient transportation

• Arrange for placement in Skilled Nursing Facility and Assisted Living Facility

• Arrange for transfers to in-patient psychiatric facilities for patients who have been Baker Acted

• Assess for depression using the Patient Health Questionnaire (PHQ-4) with oncology patients

• Assess for domestic violence, elderly and child abuse

• Assess for suicidal ideations

• Assist in crisis intervention

• Assist in completion of financial assistance applications for patients

• Assist in the involvement of police and Department of Children and Families (DCF)

• Knowledge of insurance coverage based on services needed

• Brief support counseling

• Develop plan of care and discharge plan with patients, family, and multidisciplinary team

• Participate in rounds with multidisciplinary team

• Provide grief/ emotional support

• Provide advance directives counseling and proxy designation

• Referral of Services i.e. hospice, home health care, durable medical equipment and, etc.

• Assist in onboarding of new employees

• Resource for employees

• Superuser for electronic computer system

The Miami Medical Center, Miami, FL

Manager of Case/Utilization Review, November 2015- September 2017 Medical Social Worker, Manager, September 2017- December 2017

• Arrange placement for Skilled Nursing Facility

• Arrange post discharged follow-up appointments for patients

• Arrange transportation for patients

• Assess for violence/ abuse

• Assist in Disaster/ Crisis management planning, drills and staff

• Assist in ensuring the proper paperwork / planning is in place for adoption/surrogacy

• Assist in promoting the hospital and tours of the facility

• Assist with emergent transfer

• Assist with grievances/ complaints

• Assist with lodging/ housing for international patients

• Advanced Directives counseling

• Build relationships with different providers for HHC, SNF, DME

• Collaboration with Business Office regarding denial management and appeals

• Collaboration with insurance plans regarding change in patient’s status

• Collaboration with nurses to ensure patient has the correct orders from physicians

• Collaboration with surgical coordinators from physician offices for post discharge planning needs

• Conduct and lead Cast Management Utilization Review meeting

• Conduct concurrent and retrospective reviews

• Create and maintain community resource list

• Create hospitalization verification letters for patients and family

• Create “Check List for Discharge Planning needs

• Create a Referral Guide for Case Management

• Develop plan of care and discharge plan with patients, family with multidisciplinary team

• Education for Medicare Advantage patients on Medicate Outpatient Observation Notice and Important Message

• Education to staff regarding Case Management

• Obtain authorization for all patients

• Participate in new employee orientation

• Participate in Performance Improvement projects

• Participate in QAPI meetings

• Participate in Survey Readiness with DNV

• Post- Discharge follow up calls

• Provide support to educate all departments on correct patient status based on Milliman Guidelines and Interqual

• Provide advance directives counseling and proxy designation

• Provide emotional support

• Referral of Services i.e. home health care, durable medical equipment and etc. for adults/ infants

• Rounding on all patients who have orders/ needs

• Working with NueHealth to clarify outpatient status Baptist Hospital, Miami, FL

Medical Social Worker, January 2014- November 2015

• Arrange for Cardiologist appointments for Heart Failure and STEMI patients

• Arrange for patient transportation

• Arrange for placement in Skilled Nursing Facility and Assisted Living Facility

• Arrange for transfers to in-patient psychiatric facilities for patients who have been Baker Acted

• Arrange pet visitations

• Assesse for depression using the Patient Health Questionnaire (PHQ-4) with oncology patients

• Assess for domestic violence, elderly and child abuse

• Assess for suicidal ideations

• Assist in crisis intervention

• Assist in completion of financial assistance applications for patients

• Assist in the involvement of police and Department of Children and Families (DCF)

• Brief support counseling

• Create verification letters for patients/ families

• Develop plan of care and discharge plan with patients, family, and multidisciplinary team

• Explain stroke protocol to patients and families

• Participate in rounds with multidisciplinary team

• Provide grief/ emotional support

• Provide advance directives counseling and proxy designation

• Referral of Services i.e. hospice, home health care, durable medical equipment and, etc. Miami Veteran’s Hospital, Miami, Florida

PACT Social Work Intern, January 2013- August 2013

• Provide advance directives counseling in MICU, CCU, and outpatient clinic

• Arrange for transient dialysis

• Arrange for patient transportation

• Assist in Social Security Disability

• Brief support counseling

• Conduct care giver support assessment’s for transplant candidates

• Conduct initial assessments for long term care

• Referral of services

• Conduct interdisciplinary rounds for treatment plans and care plans

• Participate in morning rounds

• Arrange for ALF and SNF placement

• Assist in crisis intervention

• Assess for suicidal ideations

South Miami Hospital, Miami, Florida

Care Coordination Social Work Intern, September 2011 – April 2012

• Bereavement Counseling

• Collaborate with interdisciplinary profession staff by participating in team meetings and consultations

• Conduct Bio-psycho-social assessments

• Provide individual brief intervention psychotherapy to adults

• Referrals to home health agencies and skilled nursing facilities Mercy Hospital, Miami, Florida

Clinical Social Work Intern, January 2009- August 2009

• Actively participated in multidisciplinary rounds

• Assist with discharge planning

• Develop a plans of care

• Referrals to home health agencies and skilled nursing facilities

• Provide community resources

• Participate in treatment discussions with patients and family members

• Conduct assessments and completed follow-up progress notes ADDITIONAL SKILLS

Fluent in English and Spanish

PC literate

Database Management

Proficient in Microsoft Word, Excel, Power Point,

Skilled in Cerner (Power Chart and PM Office)

REFERENCES - Available upon request

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