Customer Service Software Solutions
Resume:
DOUGLAS P. SNOW
Dallas, TX metro area
******@*****.***
CAREER SUMMARY:
Over twenty years of sales and management experience with demonstrated record of continued success in exceeding sales and management objectives. Experience in high-technology enterprise and SaaS software solutions, including highly technical analysis, sales, and complex sales cycles. Strengths include:
• Listening, observing, problem identification and solving, public speaking and closing
• Strong ability to illustrate solutions to senior executives in technical as well as business terms
• Experience leading and working on teams to deliver complete business solutions
• Attention to detail; customer-service driven
• Excellent negotiation skills
• Strong Microsoft office skills, including Excel, Word, PowerPoint, 10+ years Salesforce experience KNOWLEDGE BASED SYSTEMS, INC (KBSI) 2022-2023
Sales and Marketing Executive
SaaS Cyber tools for Military and Commercial clients
• Contract position reporting to COO
• Responsible for transitioning and selling product from Military/Classified to Commercial clients
• Won $7 million contract from Bell Helicopter/Textron
• Sales to Raytheon, Lockheed, Pratt and Whitney
7SIGNAL 2021-2022
Sales Director TOLA
WIFI management SaaS solutions
• 120% of quota for 2021
• 100% YTD FY22
• Health Care, Distribution, Manufacturing.
• Major Customers: Houston Methodist, Harris Health, Whataburger MICRO FOCUS 2018-2021
Digital Sales Representative
ADM and DEVOPS
• 100% of quota for year May 2018-Oct 2018; 140% for FY19
• 100% FY20; 120% FY2021 – SaaS and On-Premise Tools ASPECT SOFTWARE 2015-2016
Account Director, Strategic Accounts Group
Call center software solutions – SaaS
• Responsible for $25 million quota
• 5 clients world-wide: Bank of America, Wells Fargo, AT&T, United Healthcare, and American Express
• >130% of quota each year
Doug Snow Resume – Page 2
ASPERA, AN IBM COMPANY 2013-2014
Director of Sales – Midwest Region
Extreme File Transfer solution software
• 126% of quota for 2014
• Built $9 million pipeline in first 6 months
• 113% of quota for 2013
SSH COMMUNICATIONS SECURITY, INC 2012-2013
Director of Sales – Midwest Region
Public and Private Key Encryption and File Transfer Software
• #1 in Revenue for 2013 across entire company
• Signed enterprise license agreement with BNSF Corp
• Clients include GE, AT&T, Walgreens, Berkshire Hathaway, Exxon-Mobil
• CRITICAL PATH, INC 2004-2011
Account Executive
Messaging Software and Identity Management solutions, including Security Suite applications
• In top 10% of reps each of 7 years
• For 3 years, responsible for all US Government accounts; grew from $8 million to $13 million
• Hired to head sales to Telecom clients; grew from $1 million to $3 million in 2 years. Education: Texas Lutheran University
Seguin, Texas
Bachelor of Arts in Economics
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