Customer Service Supply Chain
Resume:
SONITA NDZI
***** ****** *******, *** ****, Dallas TX 75254 903-***-****. ***************@*****.***
PROFILE
Result-oriented professional equipped with over 4 years in Client Relationship Management and with recent experiences in Supply Chain and problem resolution. To be part of a challenging, dynamic, and team-spirited settings in which professional skills are fully harnessed and there is ample room for personal growth and development while conveying a sense of excitement and willingness to 'go the extra mile' for the organization. A professional who can efficiently communicate within a diverse team setting but can also work independently in a fast-paced environment consistently delivering high-quality innovative solutions while using analytical judgment in keeping with the organization's mission/business objectives.
EMPLOYMENT HISTORY
UNITED 1 LABORATORIES/ CARROLTON TX
Oct 2020 to 2022
Customer service
Managing multiple accounts including monitoring purchasing actions while directing and organizing support for 270 + customers (including key accounts) regarding import/export sales orders.
Research and analyze data, providing cost benefit analysis to client and managing internal issues including relating risks and threats.
Identified opportunities for process optimization and proactively guided the client towards optimal solutions for their new products preparing to launch including Actimize.
Support with exceptional customer service and handle calls and queries from customers.
In charge of verification of entries and approval of payment of invoice.
Interact with third party service providers (Freight Forwarders, Carriers, Warehouses and Clearing agents) to ensure compliance with Shipping Laws and company policies.
Responsible for a $500k expansion into the North Texas region
Resolve problems and issues concerning client accounts including client queries and issuing information response in an efficient manner.
Prepared detailed budget reports and financial statements for various clients while ensuring accuracy of its monthly and quarterly reports.
Abbott Laboratories- Irving, TX 2018 to 2020
Service center representative
follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written application information that meets both the internal and external customers’ requirements accurately into the claims management system.
Assigns new claims to the appropriate claim’s handler.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Samsung Electronics – Coppell, TX 2016 to 2018
Shipping clerk
Set up shipping station by receiving, picking and packing orders and gathering packing materials.
Maintained safety conditions and standards in facility.
Organized storage areas and tool rooms to keep areas safe and fully stocked.
Increased customer satisfaction through relentless pursuit of resolutions to problems arising
from client briefs.
Tracked customer shipment requirements to improve customer satisfaction while increasing
service efficiencies.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record,
consistently arriving to work ready to start immediately.
SKILLS
Strong Analytical Skillls, Adaptability, Customer Focus, Decision/Making and Judgment, Relationship Building, Technical/Functional Expertise
Customer Service, Record Keeping, Account Management, Data Entry
Strong Written, Verbal, and Interpersonal Communication Skills
MS Office, Computer Information Systems
EDUCATION
Associates of Science-Richland College
University of Buea- 2015
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