Information Technology Salesforce Com

SANTOSHI RUPA

************@*****.*** 913-***-****

PROFESSIONAL EXPERIENCE

Salesforce Developer with 6+ years of experience in Information Technology within Salesforce.com CRM using various methodologies and emerging technologies. Adept at analysis, design, development, testing, debugging, and maintenance of software applications.

Strong experience in Sales & Service cloud applications.

Experience in Salesforce Lightning framework that includes Aura and Lightning Web Components.

Experienced in all phases of Software Development Life Cycle (SDLC) that involves me working on configuration, customization, lightning web components, lightning design system.

Experienced in Salesforce.com development using Apex Classes, Apex Triggers, Apex test methods, Visualforce pages, Integration using REST, knowledge of SOAP API, Querying using SOQL, SOSL, asynchronous APEX using Batch Classes, Schedule jobs and Future Methods.

Experience in administrative tasks like creating Users, Roles, Profiles, Custom objects, Custom fields, Workflow Alerts and Actions, Tasks & Events, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, Report Extractions to various formats, Process Builders, Flows, Snapshots, Dashboards, Email generation according to the application requirements.

Implemented Roles and Sharing Rules at Object, Field and Record level for different users at different levels of Organization. Created various Profiles, Permission sets, sharing rules and configured the permissions based on the Organizational Hierarchy.

Worked on Developing the Salesforce projects using LWC, Aura framework and making Salesforce Lightning Ready by developing custom components.

Experience in development/deployment of components across Dev, Test sandboxes and production instances using Inbound and Outbound Change sets, ANT migration tool, Workbench and GIT.

Experience in integrating external systems/third party plug-in from AppExchange with salesforce.

Experienced working with data migration/data management tools like Apex Data Loader, import wizard, excel connecter, workbench to migrate existing data (Accounts, Contacts, Events and Tasks) from legacy systems, excel, external database to Salesforce.com.

Experience in writing test classes for Triggers, Controllers and performing Code Review.

Good experience on Continuous Integration and Continuous Deployment Process using version control tools like and GIT, GitHub and Jenkins.

Experience working in teams in Agile Environment involving in Daily Scrum methodology and planning sessions.

Extensive use of Project Management Tools like JIRA, Confluence, JAMA, Microsoft Teams.

Strong experience in using visual studio code, sfdx commands, dev hub, scratch orgs and configuring scratch orgs.

TECHNICAL EXPERTISE

Salesforce CRM

Visualforce pages, Workflow rules, Approval Process, Assignment rules, Sharing rules, Roles and Profiles, Permission sets, Relationships, Validation Rules, Custom objects, Dashboards, Reports, Security, Search Layouts, Page Layouts, Record Types, Aura Components, Lightning Web

Components.

Force.com Tools and other Skills

Eclipse, Developer Console, Force.com Eclipse IDE plug-in, Force.com Explorer, Force.com Apex Data Loader, Workbench, Force.com Excel Connector,

Force.com Migration tool, ANT, Force.com API tools, Bitbucket, GIT, Jenkins, Microsoft Visio.

Languages

SOQL & SOSL Language, Apex Language (Classes,

Trigger, Batch, Schedule), XML, and JSON

Web Technologies

/APIs

HTML, XML, CSS, JavaScript, WSDL, SOAP, REST

Database Language

SQL Database, Oracle

Platform

Windows, Linux

IDE

Eclipse, Visual Studio Code.

PROJECT SUMMARY

Client: Wells Fargo

Role: Salesforce Developer Duration: August 2021 – Till Date

Created the automation engine combining Lightning Design System, Lightning App Builder and Lightning web Component features.

Worked on Sales and Service Cloud, shared business processes, extended them across offices and departments, and outward to end users and partners.

Involved in the preparation of Business requirements document (BRD) to manage, analyze and convert business requirements into functional specifications.

Designed solutions based on the business requirement.

Application development in Lightning Experience, to develop rich user interface and better interaction of pages using LWC

Created Lightning Web Components, Controllers and Events and used custom CSS for the Automation Engine to provide better and more interactive interfaces to sales and service teams.

Designed/developed Apex class, Batch class and Apex triggers for various functional needs of the application.

Responsible for writing queries using SOQL and SOSL in Apex Classes and Triggers.

Worked on LWC using connected callback to retrieve data.

Worked on workbench and data loader to verify Product/Price data in SFDC.

Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel and external systems into Salesforce.com.

Co-ordinated with admin and cross-functional teams in the data quality checks on the migrated data and came up with the idea of the data management plan.

Involved in the configuration of Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Validation rules, Profiles, Roles, Reports, Dashboards.

Co-ordinated with the test team and provided the application flow demo before the test team started the System Testing.

Used Jenkins, GitHub for integrating data between external systems and Salesforce CRM as continuous integration.

Provided user support and bug fixing activities as per the SLA.

Involved in daily standup meetings, Scrum. This resulted in bringing a good solution to the business requirement.

Extensive use of Project Management Tools like JIRA, Microsoft Teams.

Environment: Salesforce.com, Lightning Aura Components, Visual Studio Code, JIRA, JAMA, Confluence Hangouts, Microsoft Office, SOQL, SOSL, Jenkins, Windows.

Client: Equinix

Role: Salesforce Developer

Duration: November 2019 to August 2021

Worked closely with client's business core team to review and map new business requirements and developed customized solutions.

Worked on Salesforce implementations with Sales cloud, Service cloud and chatter.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Developed the Apex Triggers to ensure the correct data enters into the system.

Worked with cross functional team members in designing the complex data model that works for both Sales and service teams.

Integrated data from external applications into salesforce by creating the custom objects and fields.

Implemented Web to Lead functionality using Lightning components, Email templates for auto- response.

Re-engineered APEX code already in production to optimize trigger-based transactions for performance and speed as well as to work seamlessly with governor limits.

Implemented salesforce best practices in Triggers and written utility classes for recurring logic.

Strong skills in writing SOQL, SOSL queries in apex classes and customizing queries to improve performance and to avoid governor limits.

created/Implemented custom objects and fields to store information received from external systems to process and present to the user on the UI.

Good understanding of Salesforce.com in terms of Organizational hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules. Efficient in setting up restricted login hours and IP ranges on profiles and resetting the user passwords.

Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.

Co-ordinated with the team to ensure sprint goals, deadlines and target fix dates were met.

Worked with JIRA in bug tracking, issue workflow, Labelling, linking issues and in creating story points.

Implemented Batch Classes, Scheduled Classes as part of the Business Requirement.

Interacted with various business user groups to optimize the user adoption and to help them use the software.

Environment: Salesforce.com, Lightning Aura Components, Visual Studio Code, JIRA, JAMA, Confluence Hangouts, Microsoft Office, SOQL, SOSL, Jenkins, Windows.

Client: Coca-Cola

Role: Salesforce Developer

Duration: August 2016 to October 2019

Interacted with various business team members to gather, document and, implement the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Implemented Configuration, Customization on Sales and Services Cloud.

Responsible for Salesforce.com application Setup activities and customization of the app to match the functional needs of the organization.

Created Visualforce pages using front-end technologies like JavaScript, HTML, CSS and included Apex triggers for extra functionality and wrote Apex classes and controllers to provide user friendly UI to the Visual Force pages.

Modified salesforce objects like Accounts, Contacts, Leads, Opportunity, Products, Prices, Campaigns, Cases and Solutions.

Created Custom Objects, fields, Custom Settings, roles, profiles, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule, Approval process including Field updates and Email alerts.

Developed and enhanced several Apex triggers on objects for various events (create, update, delete).

Customized the Dashboards and Report to track the productivity and performance of the business centers and their service and sales teams.

Written Unit test cases/classes for code coverage and validated business use cases.

Used Jenkins for continuous integration.

Worked on Agile and Scrum Methodology for Salesforce custom app implementation

Environment: Saleforce.com platform, Visualforce (pages, controllers), Lightning Aura components, Apex Data loader, Eclipse, Data Migration, SOQL, SOSL, Clear quest.

CERTIFICATIONS

Salesforce certified Administrator

Salesforce certified Platform Developer 1

Salesforce certified Platform Developer 2

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Service Cloud Consultant

EDUCATION

Bachelor of technology (Electronic & communication engineering) JNTUH, Hyderabad, Telangana, India.

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