MARK ELLI FRANCIS A. DAPILAN

*** ****** ****** **., *******, Manila

+63915 – 399 – 8580

ad0tdp@r.postjobfree.com

Dedicated IT professional with 5+ years of experience providing IT support and maintenance Managed 20+ cases daily for on-site and remote users. Seeking a position in life to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible

To add valuable assets to your esteemed organization as an active member.

• Age: 40 years old

• Gender/Civil Status: Male / Single

• Education: Information Technology

• School: Don Bosco Training Center - Tondo

Barrio Magsaysay, Don Bosco Tondo Manila

IT coordinator January 10, 2022–August 31,2022

Wee Community Developer’s Inc., (WeeComm)

Installing and configuring Laptop / Computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Handling assets inventory for IT equipment.

Perform regular and preventative physical and virtual maintenance on standalone computers and on the network members

Connect hardware and peripherals such as printers and scanners and configure them to work properly

Maintains historical records by documenting hardware and software changes and revisions.

Maintains user’s confidence and protects operations by keeping information confidential.

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person, over the phone or Remote)

Setting up accounts for new users

installing and configuring computer hardware operating systems and applications;

monitoring and maintaining computer systems and networks;

troubleshooting system and network problems and diagnosing and solving hardware or software faults;

providing support, including procedural documentation and relevant reports;

supporting the roll-out of new applications

Answer tickets and emails pertaining to users’ computer.

Repairing and replacing equipment as necessary

talking out of town user’s through a series of actions, either face-to-face or over the telephone, to help resolve issues;

Handle data backup activities for resign employee.

prioritizing and managing many open cases at one time;

Set and implement user access controls and identity and access management systems

Deploy endpoint security such as Kaspersky for detection and prevention of malicious activity & application.

Work with HR and/or team leads to educate employees on how to identify suspicious activity. IT Support Oct.12,2022 - December 31,2021

System and Software Consulting Group, Inc. (SSCGi)

Installing and configuring Laptop / Computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Organize IPs appropriately

Perform regular and preventative physical and virtual maintenance on standalone computers and on the network members

Connect hardware and peripherals such as printers and scanners and configure them to work properly

Maintains historical records by documenting hardware and software changes and revisions / maintains client confidence and protects operations by keeping information confidential.

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person, over the phone or Remote) PERSONAL PARTICULAR:

EXPERIENCE:

Setting up accounts for new users

installing and configuring computer hardware operating systems and applications;

monitoring and maintaining computer systems and networks;

troubleshooting system and network problems and diagnosing and solving hardware or software faults;

providing support, including procedural documentation and relevant reports;

supporting the roll-out of new applications

Answer tickets and emails pertaining to client / users’ computer or Server problems

Repairing and replacing equipment as necessary

Testing new technology, possibly training junior staff

talking client or user’s through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;

Handle data backup activities by ensuring appropriate running of backup servers & drives.

Monitor the security of all technological members on a network

prioritizing and managing many open cases at one time;

Set and implement user access controls and identity and access management systems

Monitor network and application performance to identify and irregular activity

Perform regular audits to ensure security practices are compliant

Deploy endpoint detection and prevention tools to thwart malicious hacks

Set up patch management systems to update applications

Implement comprehensive vulnerability management systems across all assets on-premises and in the cloud

Work with IT operations to set up a shared disaster recovery/business continuity plan

Work with HR and/or team leads to educate employees on how to identify suspicious activity. IT Administrator Nov.26,2018–Aug30,2020

Manila Times Broadcasting Corporation / The Manila times College.

Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.

Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.

Places software into production by loading software into computer

Maximizes use of hardware and software by training users; interpreting instructions; answering questions.

Contributes to team effort by accomplishing related results as needed.

setting up new users' accounts and profiles and dealing with password issues;

working continuously on a task until completion (or referral to third parties, if appropriate);

Provide users with network access according to instructions provided by the management

Ensure that computers and networks are secured by installing antivirus and anti-malware applications

Handle computer security breaches by following standardized procedures

Install/Upgrade antivirus and firewalls on computers and networks to ensure security

Monthly data files backup for all users

Conduct user’s data back – up as needed

Set – up Lan and wireless network

Recommend purchases for both software and hardware, replacing parts as required;

Program installation and set – up of biometric & telephone and CCTV

Handle a live stream (Facebook, YouTube and Websites) for any event or activities for broadcast such us Mobile Legends and News

Act as Cameraman, Technical Director, Floor Director and any needs for a Technical Team IT Support Aug.2014 – Aug.2018

Global Learning Solution

Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

Install and configure appropriate software and functions according to specifications

Develop and maintain local networks in ways that optimize performance

Ensure security and privacy of networks and computer systems

Provide orientation and guidance to users on how to operate new software and computer equipment

Organize and schedule upgrades and maintenance without deterring others from completing their work

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

Maintain records/logs of repairs and fixes and maintenance schedule

Identify computer or network equipment shortages and place orders

To support the client’s needs in their work particularly in hardware and software, and also in networking problems.

To maintain good quality of services to provide the client the highest and fastest technical support as they needed.

To ensure that all equipment’s and workstations are highly guaranteed and in good condition that is to maintain less problems and less complaints regarding to computers and networking.

And to promote highly respected partnership with confidentiality between the company and the clients.

Provides good quality of computers which the client / agent uses in their workstation.

Promote highly respected partnership with confidentiality between the company and the clients.

Quickly respond and provides a long-term solution to any downtime or issues to prevent future problems.

Investigating, diagnosing and solving computer software and hardware faults.

Installation and Configuration of a client’s application that they will use in their operation.

Evaluates client’s application by testing compatibility of the existing application and latest updates of it.

Conduct a test application / test call before the operation starts to prevent any issues in their shift.

Install / setup dialer server thru Vici dial, Go Auto Dial IT Technical Support Nov. 2011–Jun. 15,2014

Don Bosco Technical College - Mandaluyong

Coordinate and supervise the installation, maintenance,& support of existing & new servers, systems and networks.

To configure, install, and maintain the network hardware and software of the school.

To create and maintain a system for backing up data and program files.

To ensure integrity of the network by continually updating network system security to provide for latest protection against viruses and other types of network vulnerabilities.

To keep an inventory of equipment, computers, software licenses, and others.

To manage the school’s hardware and software.

To assist faculty and staff with professional technology-based computer hardware and software inquiries.

Provide preventive and corrective maintenance to equipment.

supporting the roll-out of new applications

Conduct monthly preventive maintenance to computer laboratory, grade school & high school computer laboratory, GS, HS, College faculty room & other offices

Set – Up Projector in every event & as if needed.

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