Scrum Master Senior

AISOSA OSAGIEDE

****************@*****.*** 346-***-**** Houston TX

Senior Scrum Master

Professional Summary

Certified and experienced Scrum Master with over 8+ years outstanding track record. Passionate about implementing Agile mindset, principles, and values to improve team and organization performance. Proven ability to guide, coach and support several cross-functional teams in architecting, developing, and delivering business values in a timely fashion.

Technical Skills

Frameworks: Scrum, Kanban, Scaled Agile, Test-Driven Development (TDD)

Agile Tools: Jira, Confluence, Azure DevOps, Rally, Wiki, Jira Align, Miro

Microsoft Word, Excel, & PowerPoint

Cloud Migration

Excellent written and verbal communication

Digital transformation

Conflict Identification & Resolution

Software Development Life Cycle (SDLC)

Waterfall Methodology

Problem Solving

Product Roadmap

Status reporting

Test Automation,

Test-Driven Development (TDD)

Group Facilitation

Strategic Planning

Agile Transformation

Stakeholder Management

Continuous Integration/ Continuous Delivery

ServiceNow (SNOW)

Lean Agile

SharePoint

SQL

Certifications

Professional Scrum Master (PSM)

Certified SAFe Advanced Scrum Master

Certified Scrum Master (CSM)

Professional Scrum Product Owner (PSPO)

Experience

Schneider Electric Andover, MA

Senior Scrum Master

04/2019 - Current

Improved engineering development test efficiency by 30% through enhancing automation tool

Identified process inefficiencies and proposed sensible solutions through gap analysis

Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.

Shield scrum team from external interference for optimal productivity and success of Agile process.

Collaborate with business stakeholders as a learning strategist to define and implement a knowledge and training strategy as well as educating them on project progress.

Create, manage, and deliver agent training programs in partnership with vendor-based trainers, technology writers, and instructional designers.

Develop and manage an internal knowledge base as the source of truth for agents to reference quickly and accurately.

Improve processes for content management and training delivery based on operational and business-aligned success criteria.

Provide support to the team using a servant leadership style and leading by example.

Serves as Scrum Master in a Kanban and Scrum shop scrumming and empowered teams to self-organize, collaboration techniques and grow in a cross functional team.

Managed project scope, quality, and timeline according to business needs and organized & maintained projects using SharePoint

Facilitated communication and information exchange between project team members and business.

Capital One Dallas, TX

Senior Scrum Master

08/2016 - 03/2019

Organized and facilitated sprint planning, daily stand-up, sprint reviews, retrospectives, and product backlog refinement and other ad-hoc meetings for teams, including multi-team events like Big Room Planning, Scrum of Scrums, and story mapping.

Led an Agile squad and Product owner on the Agile process, such as writing useful user stories and managing the backlog.

Worked on different Domains across key business areas – Trade Life cycle, SDLC, Trade Processing, Regulatory, Collateral Management, Derivatives Operations, Wealth Management and Capital Market.

Supported the development of the bank’s Application Services with Payment, Database, and Security Features.

Supported a scrum team comprising of Software Engineers/Programmers, Front-End Engineer/Designer, Business Analyst, Quality Analyst/Tester, Database Engineer, Security Engineer and Solution Architect.

Managed & supported Release cycle, coordinated with application & Infrastructure teams; backlog tracking and status reporting to key stakeholders using Azure DevOps.

Drove targeted and outcome-based coaching within the team as a way of ensuring Business Agility and scaling Agile. Participated and co-facilitated in scaling activities such as ART Syncs, PI Planning and Scrum of Scrums

Coached Product Owners on cohesive product vision and stakeholder buy-in

Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches

Identified and removed roadblocks hindering team progress and monitored team morale and facilitated a positive team spirit

Utilized JIRA to track and communicate team velocity, burn down charts, and sprint/release progress.

Humana Inc. Louisville, KY

Business Analyst/Scrum Master

02/2015 - 07/2016

Facilitated crucial conversations with teams when conflict resolution opportunities arise and empower the delivery teams to self-govern and self-organize.

Facilitated daily scrum meetings, Backlog refinement, sprint planning, sprint review, and sprint retrospective

Served as a servant leader for multiple Onshore and Offshore Scrum teams on agile best practices

Supported Product Owners with grooming and maintaining product backlogs for sprint readiness

Collaborated with the Agile Release Train Engineer to define and refine program and team backlogs, assisting with PI planning activities

Conducted User Story Interdependency meetings across multiple scrum teams to align work and meet delivery schedules

Fostered a trusting and safe environment for problem-solving and conflict resolution

Tracked key metrics (Burn-Down, Burn-Up, Team Velocity) and communicated progress to stakeholders

Guided and coached both Scrum Team and Development team on self-organizing to optimize Agile/Scrum frameworks

Identified and removed team impediments, escalating as necessary to management

Education

University

Bachelor of Science in Business Management

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