Class A Tech Support
Resume:
John A. Wright
*** ****** ****** ● Amityville, New York 11701 *********@*****.***
PERSONAL PROFILE
Highly motivated Computer/Network/Printer technology professional with over 32 years of experience in all facets of computer repair, tech support, and electronics.
Proven ability to communicate with customers and fellow employees and work independently or as an integral member of a team setting
Strong analytical skills; excellent communication, written and verbal skills
SUMMARY OF TECHNICAL EXPERTISE
Proficient in the following environments including: DOS, Windows 3.1/95/98/NT/XP/Vista/7/8/10, Network IP assignments (Class A, B, C), TCP/IP, Ethernet, Windows network/server software and hardware installations and repair.
Worked on DOS to Windows 10, MAC OS, iOS, Android, DHCP, Active Directory, SQL, PC imaging, VOIP, Outlook, iPhone, iPad, and Microsoft desktop applications, basic to intermediate-level networking, problem tracking software, and ServiceNow.
Experienced troubleshooting network connectivity issues, Cisco Meraki, Cisco switches, Port security, VOIP, TCP/IP issues.
Experienced in using the following applications: Word Perfect, Microsoft Word, Outlook, and Excel.
Tools skills include: Oscilloscope, digital and analog multimeter, logic probe, pulse generator, soldering iron and punch down tool, calipers, micrometers, precision thermometers, Zhan cups, and other lab equipment
Ability to perform daily operations of an IT department while maintaining an average of 40-100 users
Comfortable in PC and Apple hardware and software diagnosis, installations and repairs
Trained in copy machine service and repair and skilled in laser/dot matrix/inkjet printer diagnosis and repair
Set up all necessary configurations of Microsoft Exchange Server and network properties to ensure smooth installation and operation of Microsoft Outlook.
Diagnosed and resolved all hardware/software issues on workstations from trouble tickets.
Assisted users with Lotus CC: mail email and archive migration issues.
Installed components such as motherboards, memory, CPUs, CD Rom drives, modems, video cards, network cards, power supplies, ZIP drives, floppy drives and hard drives to PCs and related equipment.
Supervised the servicing, programming, installation and maintenance of telephone systems, additional lines, phones, and related equipment.
PROFESSIONAL EXPERIENCE
2021 -2022 Barnes & Noble via Friedman Williams Stores Help Desk Technician
Performed tasks and resolved issues related to all of the electronic devices that are used by the B&N book stores.
Tasks include via remote PC connections, the registers and it's connected devices, VOIP, Verifone card devices, USB
and network printers, PDTs and paging systems.
2020 HTx via Lehigh Technical and Professional Service PC Technician
Performed tasks related to the New York/California Financial Windows 10 Migration project.
2018 - Present Barrister Global Services Network, Inc., Robert Half, Kelly Services, A3 Solutions and Field Nation
Currently performing various contract technical assignments for clients including Windows 10 migrations, Active directory, PC, printer and other equipment configuration, installation and resolving all hardware/software/networking issues.
2017 - 2018 Glory Global Solutions Field Service Technician
Performed installations, configurations and repairing cash handling machinery such as teller cash recyclers, tell cash dispensers, currency counters, coin sorters and counters and other related equipment via soldering irons, multimeters and other electronic tools.
2005 - Present Jastarr Repair Services, VA & NY PC/Network/Printer/Home Repair Technician
Installed and configured Microsoft Outlook 2000 on Windows 95/98/2K/NT/7/8/10/MS Office Suite workstations.
Diagnosed and resolved all hardware/software issues on workstations and laptops.
Quality PC repair, network installations, printer repair, hardware and software instruction.
Software and hardware troubleshooting via soldering irons, multimeters and other electronic tools.
2013 - 2015 Lexmark International, Inc., Long Island Multifunction Printer Repair Technician
Multifunction laser/dot matrix printer repair, installation, and service.
Contacted customers daily to discuss Lexmark device malfunction and set service appointment to meet with the
customer
Order parts related to the Lexmark device malfunction.
Traveled to the Lexmark customers to perform service on Lexmark devices.
Installed and configured Lexmark products to suit the customer’s network protocols.
Installed various Lexmark parts including but not limited to, print engine cards, motherboards, photoreceptors,
maintenance kits, scanner assemblies, transfer rolls, charge rolls, paper tray assemblies, and fuser assemblies.
Utilized and updated daily Lexmark’s service ticket application for customer service calls.
2002 - 2005 FDP Brakes, Tappahannock, VA Quality Control Inspection Technician
Ensured and confirm that all processes in production met established specifications.
Generated daily reports of all aspects of production.
Inspected, registered and confirmed that all incoming materials met company specifications.
Tested all company products and if necessary troubleshoot production inconsistencies.
Analyzed, documented and reported on all new materials for production.
Performed maintenance and calibration verification on precision instruments and tools.
2002 - 2002 ATemp, Newport News, VA Service Engineer (Contract)
KForce, McLean, VA and York County School District
Installed various applications and components such as motherboards, memory, CPUs, CD Rom drives, modems, video cards, network cards, power supplies, ZIP drives, floppy drives and hard drives to PCs and related equipment.
2001 - 2002 Compaq/Capital One, Richmond, VA Assistant Migration Team Lead Consultant (Contract)
Installed and configured Microsoft Outlook 2000 on Windows 95/98/2K/NT workstations.
Set up all necessary configurations of Microsoft Exchange Server and network properties to ensure smooth installation and operation of Microsoft Outlook 2000.
Diagnosed and resolved all hardware/software issues on workstations from trouble tickets.
Assisted users with Lotus CC: mail email and archive migration issues.
1999 - 2001 Gateway, Hampton, VA Technical Support Specialist (Contract)
Provided support assistance to Gateway clients concerning computer, and printer diagnosis, repairs, upgrades, installations and other technical inquiries via the telephone.
Installed components such as motherboards, memory, CPUs, CD Rom drives, modems, video cards, network cards, power supplies, ZIP drives, floppy drives and hard drives to PCs and related equipment.
Initialized equipment sales with customers.
1998 - 1999 Connecting Point, Tabb, VA PC/Apple/Printer Technician
Provided PC software/hardware diagnosis, repair and installations.
Performed Apple computer hardware diagnosis, repair and installations.
Installed components such as motherboards, memory, CPUs, CD Rom drives, modems, video cards, network cards, power supplies, ZIP drives, floppy drives and hard drives to PCs and related equipment.
Performed Hp, Apple, Epson, Okidata, Lexmark, Panasonic, laser, dot matrix, and inkjet printers’ diagnosis and repair.
Assisted customers with technical inquire.
1998 - 1998 Morse Micro Solutions, Syosset, NY Technical Support Consultant
Provided Workstation upgrades and repair.
Installed components such as motherboards, memory, CPUs, CD Rom drives, modems, video cards, network cards, power supplies, ZIP drives, floppy drives and hard drives to PCs and related equipment.
Installed computer communication cables.
Provided support assistance to clients with technical inquiries via the telephone.
Performed application and software installations.
Performed administration tasks for Novell 4.11 such as: workstation installs, user setup, and network troubleshooting.
Assisted customers with all technical inquire.
1996 - 1998 Richlin Machinery, Farmingdale, NY Computer/Machinery Technician
Duties included computer repair and upgrades.
Refurbished lathes, mills and other types of machine shop equipment.
Performed electrical and logical wiring of machinery.
Retrofitted older machinery with computer controls.
Created sample parts for customers.
1992 - 1996 Wyandanch School District, Wyandanch, NY School District Communications Technician
Provided service, maintenance, and repair for the entire school district's computer networks, computer, peripherals, copy machines, cash registers and other electronic equipment.
Handled the investigation, purchasing, and installation of new equipment.
Trained and assisted personnel.
Dealt directly with vendors concerning equipment inquires.
Supervised the servicing, programming, installation and maintenance of telephone systems, additional lines, phones, and related equipment.
EDUCATION
05/12 - 03/13 Hunter Business School Levittown, NY
COMPUTER/NETWORKING/ELECTRONICS SPECIALIST TECHNICIAN Diploma GPA 3.46
1998 - 1998 Career Blazers Melville, NY
Novell 4.11 Certified Network Administrator
1989 - 1990 ECPI College of Technology Hampton, VA
A.A.S. Degree in Computer and Electronics Technology
Graduated with Magna Cum Laude honors GPA 3.65 CLASS Valedictorian
TECHNICAL AND JOB EXPERIANCE
Quality PC repair, network installations, printer repair, hardware and software instruction.
Home repair including: Plumbing, carpentry, electrical and insulation installation.
Floor maintenance including: Stripping, waxing and other custodial services.
Ensured and confirm that all processes in production met established specifications.
Generated daily reports of all aspects of production.
Inspected, registered and confirmed that all incoming materials met company specifications.
Tested all company products and if necessary troubleshoot production inconsistencies.
Analyzed, documented and reported on all new materials for production.
Performed maintenance and calibration verification on precision instruments and tools.
Direct assistant to Team Leader
Installed and configured Microsoft Outlook 2000 on Windows 95/98/2K/NT workstations.
Set up all necessary configurations of Microsoft Exchange Server and network properties to ensure smooth installation and operation of Microsoft Outlook 2000.
Diagnosed and resolved all hardware/software issues on workstations from trouble tickets.
Assisted users with Lotus CC: mail email and archive migration issues.
Provided support assistance to Gateway clients concerning computer, and printer diagnosis, repairs, upgrades, installations and other technical inquiries via the telephone.
Installed components such as motherboards, memory, CPUs, CD Rom drives, modems, video cards, network cards, power supplies, ZIP drives, floppy drives and hard drives to PCs and related equipment.
Initialized equipment sales with customers.
Provided PC software/hardware diagnosis, repair and installations.
Performed Apple computer hardware diagnosis, repair and installations.
Installed components such as motherboards, memory, CPUs, CD Rom drives, modems, video cards, network cards, power supplies, ZIP drives, floppy drives and hard drives to PCs and related equipment.
Performed Hp, Apple, Epson, Okidata, Lexmark, Panasonic, laser, dot matrix, and inkjet printers’ diagnosis and repair.
Assisted customers with technical inquiry.
Provided Workstation upgrades and repair.
Installed components such as motherboards, memory, CPUs, CD Rom drives, modems, video cards, network cards, power supplies, ZIP drives, floppy drives and hard drives to PCs and related equipment.
Installed computer communication cables.
Provided support assistance to clients with technical inquiries via the telephone.
Performed application and software installations.
Performed administration tasks for Novell 4.11 such as: workstation installs, user setup, and network troubleshooting.
Assisted customers with all technical inquiry.
Duties included computer repair and upgrades.
Refurbished lathes, mills and other types of machine shop equipment.
Performed electrical and logical wiring of machinery.
Retrofitted older machinery with computer controls.
Created sample parts for customers.
Provided service, maintenance, and repair for the entire school district's computer networks, computer, peripherals, copy machines, cash registers and other electronic equipment.
Handled the investigation, purchasing, and installation of new equipment.
Trained and assisted personnel.
Dealt directly with vendors concerning equipment inquires.
Supervised the servicing, programming, installation and maintenance of telephone systems, additional lines, phones, and related equipment.
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