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Administrative Assistant Customer Service

Location:
Jacksonville, FL
Posted:
November 02, 2023

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Resume:

SUMMARY

Executive Administration professional with several years of experience using my skills and vast knowledge to ensure that an office runs smoothly, all deadlines are met, and excellent customer service is provided. Detail-oriented, hardworking, and diplomatic with internal and external customers. I have been unemployed for the last 2 years due to caring for my elderly mother who is now in assisted living. I did do some temp work when I came back to Jacksonville (after living in Wilmington, NC for 4 years). I then had to care for my mother so I could not work as I am her only living child. I am open to part-time or full-time work working in an office, vet office, restaurant or café, (hostess or server), clothes boutique, consignment shop and other variety of positions as I also have retail experience not on my resume. I am mature and very hard working.

SKILLS

Microsoft: Word, Excel, PowerPoint, Outlook Adobe Acrobat SAP Org Plus Lotus Notes Type 65 WPM Transcription Ten-key touch Printer, Copier, Fax, Postage Meter Data Entry

PROFESSIONAL EXPERIENCE

MARATHON SPECIALTY FINANCE COMPANY Wilmington, NC

Administrative Assistant 01/202*-**-****

I answered phone calls and assisted customers to help them with information, transferred them to appropriate underwriter or funding person, worked on lien perfection letters and put information in a spreadsheet, helped with title research and many other job duties.

I ordered all supplies, kept up with copy machines, kept office tidy, helped with special projects such as scanning documents and other projects, made bank deposits as necessary, sorted mail and distributed, and other tasks I could help staff with.

EXPRESS EMPLOYMENT PROFESSIONALS Wilmington, NC

Temporary Administrative Assistant 05/2019-10/2019

Worked as a temporary at a property management company assisting Construction area using Yardi software and worked on a project to compare figures in Excel.

Worked at 3-month temporary assignment at Northwest Hardwoods Lumber where I assisted with shipments being delivered and going out. Provided quotes, answered phones, assisted sales managers and other staff with many various duties.

ELDERHAUS Wilmington, NC

Executive Assistant 02/2019-05/2019

Provide administrative support to Executive Director and staff

Prepared material for Board Meetings, kept up filing, ordered office supplies, kept track of expenditures, set up catering needs, registered staff members for conferences, made travel arrangements, assisted with special projects such as HR projects and many other tasks

PPD Wilmington, NC

Temporary Administrative Assistant 11/2018-01/2019

Provided administrative support for special project in IT Department to VP and staff

Attended meetings, set up details for training sessions including room set-up, catering needs and many other tasks

First Financial Group of America Wilmington, NC

Administrative Assistant 08/2017-07/2018

Provided administrative support to Eastern Regional Sales Manager and staff

Prepared and submitted responses to Request for Proposals

Registered company for conference events in NC & SC including hotel accommodations

Visiting Angels Jacksonville, FL & Palm Coast, FL

CNA 01/2014-10/2016

Assisted in home clients with activities of daily living including meal prep, maintaining continence, bathing, housekeeping and dressing; provided companionship

Southlake Nursing & Rehab Center Jacksonville, FL

CNA 11/2013-01/2014

Assisted residents in nursing facility with activities of daily living and monitoring vital signs

Supported nurses with surgical procedures

IBA Proton Therapy, Inc. Jacksonville, FL

Office Manager 10/2007-04/2011

Provided support to Site Manager, Assistant Site Manager and Engineers

Composed correspondence, filing, expense reports, ordering office supplies and customer relations

Corresponded regularly with Belgium headquarters via e-mail and telephone

Handled accounting and invoicing requirements on a daily and monthly basis

EverBank Jacksonville, FL

Executive Administrative Assistant 11/2001-09/2007

Provided administrative support for the Chairman of the Bank, SVP of Operations, and Retail Sales Manager

Created monthly board book (used at Executive Board Meetings), by organizing and collecting information senior management would present to the board

Organized Monthly Teller Incentive Reward Program

Prepared daily invoices for Accounting Department

Composed a weekly report providing executive’s information on competitors (comparing CD rates, etc.)

EDUCATION

StepUp Wilmington, Wilmington, NC – 2018 Job Readiness Graduate

Superior Training Services - Fleming Island, FL – CNA License

Florida Community College Jacksonville - Jacksonville, FL – Course work in Associate of Arts

N.B. Forrest High School - Jacksonville, FL – Diploma



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