Customer Service Support
Resume:
Narsha Hickey (Raquel)
************@*****.***
North Washington Avenue Springfield, Missouri
Skills
Customer service
Microsoft Office
Credit Card
Payments
Communication skills
Guest services
Summary
Detailed-oriented professional with 8+ years of experience and a proven knowledge of customer communications, workflow prioritization and scheduling.
Aiming to leverage my skills to successfully fill the role at your company.
Professional Experience
TTEC Springfield MO 10/2022-12/2022
Customer Support
Expedia Springfield MO 08/2022-10/2022.
Customer Support
Left due to health issues.
I was there I was in training. We were going through the website on how to book reservations for air hotel etc how to find the best deals for our customers how to rectify an issue when it arises for the customer what to do in case of weather conditions.
Learning the aspects of the website and how to engage.
Greenstay Inn, Springfield, Missouri 08/2021 - 03/2022
Front Desk Associate
Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Offered strong customer service skills, keeping customers satisfied Greeted, assigned rooms and registered guests.
Computer bills, collect payments and make change
Keep records of customer account and availability of rooms.
Recorded guest commnets and complaints referred to management if necessary.
Quality Inn and Suites, Springfield, Missouri 01/2021 - 07/2021
Front Desk
Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Provided customer service including assigning room, completing reservations and attending to needs.
Offered strong customer service skills, keeping customers satisfied
ECSE Teacher/Director
Mt. Vernon Public Schools, Mt. Vernon, MO 06/2004 - 02/2018
Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Managed the work of 10 employees, increasing crew efficiency
Attended board meetings and executive committee meetings, leading to the adoption of an action plan by the board
Provided customer service and was involved in training
Developed relationships withnew staff members, and assisted existing staff members in their career development
Education
Elementary Education
Missouri State University, Springfield, MO
Graduated summa cum laude—3.7+ GPA Published lesson plans in teacher journals.
Completed envirnmental courses to facilate forums.
General Education
Drury University • Springfield, MO
Graduated summa cum laude—3.7+ GPA Honored in community service projects
Volunteered on a monthly basis to prepare meals at the local community food bank
Contact this candidate