Hotel Management Intern

Dylan SHIN

Intern

+1-617-***-**** ************@*****.*** www.linkedin.com/in/dylan-shin-079518277 EDUCATION

**/**** - **/**** ********** of Massachusetts Amherst, Amherst, MA Bachelor of Science, Hospitality & Tourism Management

● Key courses: Lodging Management, Hotel Operations, Customer Experience Management, Hospitality Law, Food & Beverage Management, Revenue in Hospitality.

● Completed hands-on practical course at Isenberg School of Management’s Restaurant: Front line - server, order, cashier; Back line - kitchen, chef’s assistant.

● Awardee of 100% Academic Scholarship: Dean’s List (Spring 2022, Fall 2022).

● GPA: 3.825/4.0

EXPERIENCE

04/2021 - 12/2021 White Don Restaurant, Seoul, South Korea Manager

● Led and supervised 10+ restaurant staff to maintain operational excellence. Gained strong interpersonal abilities in handling customer complaints.

● Provided top-tier customer service by explaining signature menu offerings. Maintained high standards for food quality, presentation and service by demonstrating effective multitasking and time management in online orders, packaging, delivery.

10/2019 - 01/2020 Hotel Shilla, Seoul, South Korea Security Guard

● Learned about facility safety inspection, surveillance monitoring, safety protocols, crisis management through special training, on-site simulations. Agile response in emergency.

11/2017 - 09/2019 ROK Marine Corps Special Recon Training School, Pohang, Korea Training Assistant, Special Recon Unit

● Skilled in instructional leadership. Facilitated special recon training sessions, provided mentorship for 90 trainees. Maintained rigorous standards contributing to the excellence of the program.

● Successfully completed the demanding 92nd Special Recon training and reconnaissance training instructor course, showcasing a high level of physical and mental preparedness.

01/2017 - 09/2017 Jade Palace Restaurant & Golf Club, Chunchon, South Korea Server

● Acquired luxury service execution by ensuring responsive and attentive service, maintaining clean and organized dining area. Managed tasks efficiently, satisfied customers’ demand by collaborating with colleagues.

ADDITIONAL INFORMATION

● Language: English (TOEFL: 105), Korean (Native)

● Tools: POS System, Outlook, Microsoft Office, Canva

● Interests: Travelling, Planning and Organizing, Sports, Cooking, Languages

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