Customer Service Representative

ASHLEY HARTWELL

Houston, TX ***** 979-***-**** *************.**@*****.***

Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Customer Service Representative Jan 2018 - Feb 2019 Spark Energy Houston, TX

Investigated and resolved customer inquiries and complaints quickly. Educated customers about billing, payment processing and supporting policies and procedures. Obtained and supplied information to coordinating agencies to provide best possible guidance to the customers. Reported electric and gas emergencies and outages. Customer Service Representative Mar 2019 - Jan 2021 Texas Energy Sugar Land, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Fraud Specialist Feb 2021 – March 2022

FIS Houston, TX

Responsible for tracking and monitoring illegal transactions on customers' financial accounts without the authorization of the account owner.

Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime. Contacted customers directly to notify them of fraudulent activity and minimize impacts. Data Entry June 2022 – Current

Simplicity Financial, Woodlands, TX

Compiled and sorted data.

Fact-check articles and manuscripts.

Enter raw data into a spreadsheet, document or database. Education

The Vein Academy Phlebotomy School Houston, TX

High school diploma Jun 2010 James E Taylor High School Katy, TX Skills

Communications Strategies, Patient Relations, Phlebotomy Functions, Detection Models, Effective Written and Verbal Communication, Fraud Prevention and Detection, Microsoft Office programs (word, excel, PowerPoint), Salesforce, SureLC Phlebotomy

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