Operations Manager General Managers

Jeremiah Williams

**** **** ******** **** ******, Ca 93723

(559) 360- 1729

*****.*********@*****.***

OBJECTIVE

To deliver an exceptional guest experience and exceed company business targets by developing restaurant leadership teams capable of achieving key business results in an environment where they feel empowered, motivated, and confident. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong leadership skills and business insight and able to work independently.

REFERENCES

Available upon request.

EXPERIENCE

MAY 2014 – SEP 2023

McDonalds

Operations Manager Delph Visalia, Ca.

Key Responsibilities: plan, direct, and coordinate the overall operations of $44.5m revenue at 11 locations. Oversee and develop restaurant leadership teams, including 5 Supervisors, 12 General Managers, and 110 Shift Managers. Evaluated performance at the restaurant level through metrics and used insights to drive actions taken to improve metrics. Oversaw capital improvement projects, including complete remodel projects at all locations.

JAN 1990 – MAY 2014

McDonalds

Operations Supervisor Salazar Fresno, Ca

Key Responsibilities: plan, direct and coordinate the overall operations of $19m revenue at 6 locations. Oversaw the development of 7 General Managers and 70 Shift Managers. Oversaw capital improvements including full register installs at 6 locations.

EDUCATION

Bakersfield High school Bakersfield, California

Hamburger University Chicago, IL

CERTIFICATIONS

OTP Pro 2018 MTO 2002

PFR 2012 AOC 1997

OCC 2008

LEADERSHIP

A results-driven leader who leverages a continuous improvement mindset to explore new solutions and uncover hidden potential in order to find a way to make things happen, who identifies talent and coaches them to build their capacity, who takes a flexible approach to coaching and problem-solving in general, and who monitors performance to adjust tactics as needed.

AWARDS

Outstanding Results Reserved Cadillac Escalade (2005)

Outstanding Restaurant Manager (1994, 1995, 1996)

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