Linda Taylor

Exceptional Customer Service

Sicklerville, NJ 08081

ad0t4c@r.postjobfree.com

+1-856-***-****

Authorized to work in the US for any employer

Work Experience

Client Agent II

Department of Children and Family Service, State of Louisiana - Atlanta, GA July 2019 to February 2023

Answered high volume calls to perform data entry for Medicaid Enrollment. Managed client records and provided policy and service information. Performed customer service surveys and answered general questions concerning other State programs.

Data Analyst

United Healthcare - Atlanta, GA

May 2018 to May 2019

Updated demographics for doctors, input and term contracts, data interpretation and analysis integrating various reporting components from multiple data sources, develop and maintain databases by acquiring data from primary and secondary sources.

Tax Preparer - Owner / Operator

Tam Tax Llc - Ellenwood, GA

January 2009 to April 2018

Prepare simple to complex tax returns for individuals or small businesses, Compute taxes owed or overpaid using personal computer, and complete entries on forms following tax form instructions and tax tables, file and record management, Customer Service, Marketing, Payroll Tier 1 Technical Support / PPS / Account Maintenance Bestbuy - Decatur, GA

August 2012 to December 2017

Answer incoming calls concerning accounts and devices. Navigate throughout various screens to update, cancel various contracts, notate cases to reflect changes to accounts, transfer cases to proper departments, Troubleshoot various devices for them to become operational, update, edit, cancel online orders. Tier 1 tech support.

Human Resource Specialist / Payroll - Call Center

Sears Holdings Corporation - Tucker, GA

August 2007 to September 2008

Answer incoming calls concerning payroll issues, transfer calls to the appropriate departments, resolve client issues by navigating throughout various open windows and setting up client cases. Real Estate Administrative Assistant

Maryland Department of Transportation - Chestertown, MD August 2003 to August 2006

Chestertown, Maryland

Handle multi-line phone system, take messages, blueprint copying, faxing, prepare documentations for right-of-way acquirements, employee payroll, mass mailings. CSR Document Clerk - Call Center

Lanier Legal Services - Newark, DE

September 1999 to August 2003

Inbound calls for updating client information into computer system for future reference, scan and fax legal documents for client filings and sort accordingly. Customer Client Representative

NewRoads - Ridgely, MD

January 1994 to August 1999

High volume inbound calling for catalog orders, handle customer questions about merchandise, look up specific information regarding merchandise, order entry, data entry (10,000 kph). Receptionist

Kent County Department of Social Services - Chestertown, MD July 1991 to July 1994

Chestertown, Maryland

Greet and direct clients to proper associates, input client information into computer, faxing, collect accounts receivables, message taking, transfer multi-line phone calls, filing PBX Operator

Pbx Operator

Chesapeake Community College - Wye Mills, MD

August 1989 to May 1991

Answer inbound calls, data entry, filing, distribute mailings, take messages. Education

Pre-Law

Morgan State University - Baltimore, MD

January 1987 to January 1989

Skills

• LAN

• Active Directory

• Skill Name Skill Level Last Used/Experience Access Intermediate Currently used/2 Avaya Expert Currently used/10 Centrix Intermediate Currently used/2 Copiers Expert Currently used/18 Data Bases Intermediate Currently used/10 Data Entry (10,000 kph) Expert Currently used/24 Excel Intermediate Currently used/10 Fax Expert Currently used/18 HRMS Intermediate Currently used/2 Microsoft Expert Currently used/10 Outlook Expert Currently used/10 PeopleSoft 8.0 Expert Currently used/1 Spreadsheets Intermediate Currently used/10 Typing (75wpm) Expert Currently used/23 Various Computers Expert Currently used/18 VMware Expert Currently used/4 Windows Expert Currently used/10 Word Expert Currently used/10 Workbooth 2.0 Expert Currently used/3

• Records management

• Typing

• Medical terminology

• Customer service

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