LeKeisha Braswell

Kansas City, KS 913-***-**** ad0t1c@r.postjobfree.com linkedin.com/in/lekeisha-b-561aa9246

PROFESSIONAL SUMMARY

Over 11 years' expertise in proficiently managing data entry and clerical tasks with exceptional accuracy and efficiency. Strong communication skills, with a dedicated work ethic and a proven track record in executing financial administration and scheduling functions. Skilled leader experienced in directing high-volume teams, adept at driving quality and performance in administrative settings. Proficient in transposing large data sets with precision and agility, adept in systematic database management across diverse technology platforms.

Results-driven data analyst with a successful history in data analytics, capable of translating complex data into actionable insights. Proven ability to identify business needs, develop effective solutions, and communicate valuable recommendations, fostering business efficiency.

Passionate about utilizing analytical skills, with hands-on experience in customer service, Workday, accounting support, and financial technology.

Seasoned customer service representative with a demonstrated background in telephone, email, and virtual customer support. Extensive familiarity with CRM systems, conflict resolution, and managing customer escalations. Enthusiastic about delivering efficient and effective customer satisfaction, dedicated to creating positive interactions and resolving issues promptly.

SKILLS

Remote Work Tools: Zoom, Microsoft Teams, Trello, Slack, Uber Conference, Skype, GoToMeeting

Technical Proficiency: Microsoft Office Suite, Database Management, Social Media Management, CRM Systems, Invoicing Software, Expense Tracking Tools, Machine Learning, Data Wrangling, Accounts Payable Systems, SQL, Python, Advanced Excel and Google Sheets,

Task Delegation and Separation, Efficient Scheduling, Source Verification and Fact-Checking, Networking and Outreach, Online Research Abilities, Virtual Assistance Skills, Data Mining Techniques, Data Collection Auditing, including Payroll and Unemployment Approval Letters Distribution

Communication Skills: Proficient Oral Presentation Skills (training delivery, teaching, small group facilitation), Technical Writing Abilities, Professional Correspondence (email, phone)

Report Writing Skills, Cross-Cultural Awareness, Strong Teamwork Abilities, Conflict Resolution Expertise, Active Listening Skills

Management and Consulting Skills: Resource Management Abilities, Contract Management, Expertise, Forecasting and Reporting Capabilities, Negotiation Skills, Project Management Consulting Expertise

Organizational Skills: Effective Time Management, Flexibility and Adaptability

Meticulous Attention to Detail, Skillful Delegation Abilities, Strategic Prioritization, Self-Motivation and Initiative, Ability to Maintain Work-Life Balance, Independence, and Autonomy

PROFESSIONAL EXPERIENCE

CEVA – Lenexa, KS

Lab Technician 1a

02/2023 – Present

- Execute meticulous laboratory testing, adhering to standardized procedures and maintaining stringent safety protocols.

- Demonstrate expertise in Good Manufacturing Practice (GMP) protocols, ensuring rigorous quality control and precise documentation.

- Manage environmental monitoring protocols, guaranteeing accurate data collection for regulatory compliance and sustainability reporting.

- Conduct comprehensive microbiological assessments, contributing to the development of robust safety protocols.

MAWD Pathology – Overland Park, KS

Data Specialist – Billing Clerk

12/2021 – 10/2022

- Efficiently manage patient appointments and inquiries, showcasing strong organizational and communication skills.

- Provide technical support for new software systems, contributing to database development based on detailed business requirements.

- Develop and present comprehensive dashboards utilizing SSTS and Tableau, displaying a wide range of key performance indicators (KPIs).

Herff Jones– Edwardsville, KS

Dispatcher - Customer Service

03/2017 – 12/2021

- Manage a multi-line phone console system, resolving issues through effective communication and prioritization.

- Coordinate transportation schedules, ensuring timely and efficient operations and maintaining meticulous records.

- Demonstrate adept decision-making skills in high-pressure situations, showcasing strong organizational abilities.

General Motors – Kansas City, KS

Dispatcher - Logistics Clerk, 04/2012– 03/2017

- Support the Director of Logistics and Customer Fulfillment, ensuring critical decisions and SLA compliance.

- Analyze extensive data sets and perform in-depth reporting and analysis using various data management systems.

- Demonstrate strong problem-solving skills, collaborating with cross-functional teams to implement effective solutions.

Golden Living – Edwardsville, KS

Dietary Aide / Cook01/2008 – 04/2012

- Assist in preparing policies and procedures, training personnel, and managing inventory to ensure operational efficiency.

- Maintain a clean and organized working area, upholding high standards of hygiene and safety in food production.

Feel free to customize the content according to the specific requirements of the QC technician/engineer position you are applying for.

EDUCATION

Certificate Solo learning SQL – Introduction & Intermediate

Certificate CC-XNVUVLZ2

Issued 07 January 2023

Certificate CC-RLR7PPAU

Issued 28 January 2023

Python - Introduction & Intermediate

Certificate CC-5VIPJHV0

Issued 01 February 2023

Certificate CC-RLR7PPAU

Associate Degree Certified Nursing Assistant

Kansas City College of Nursing Olathe, KS 2011 to 2011

Certificate Administrative Assistant

Vocational Technical school Kansas City, KS 2004 to 2005

Diploma

Washington High School Kansas City, KS 2002 to 2005

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