Customer Service Team Members
Resume:
Jennifer Osborn
Onalaska, TX **360
*****.**********@*****.***
OBJECTIVE
I am looking for a position where I can demonstrate great leadership skills, develop higher knowledge, help others drive for success and continue to drive for success myself.
EXPERIENCE
Home Loan Processor, Wells Fargo Home Mortgage, San Bernardino, CA, NMLS ID 1964997— 03/2018-07/2023
Gather verification and other documents and review for completeness and accuracy
Check loan applications for missing information and potential errors
Request additional information for the underwriter as needed
Submit for and review appraisals
Run and reviewing credit reports
Monitor the underwriting process and provide updates to the mortgage officer
Investigate inconsistencies
Be the middle man for the customer, loan officer, underwriter and any other relevant parties
Customer Service Supervisor, Wells Fargo Home Mortgage, San Bernardino, CA — 04/1998-03/2018
Coaching other team members
Facilitate escrow and property tax classes
Facilitate new hire classes
Set goals for team members and coach them to reach their goals
Manage high priority projects
Skills
Organized communication data analysis
critical thinking resourcefulness ethics
problem solving active listening multi-tasking
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