Innocent L SAMBA

** *********** ** ******** ***** ad0t00@r.postjobfree.com

Objective

Reach excellence in delivering quality customer services

Work Experience

Tour guide/ director online advisor present

Portland, ME

Argo Marketing

Multilingual Customer Service Representative 2016

Served customers by determining requirements.

Took inbound calls and make abound calls if necessary

Resolved problems, fulfilled requests, maintained database, entered information.

Sold additional services by recognizing up-sell account Answer inquiries by clarifying desired information, implementing solution, escalating unresolved problems.

H&R Block Portland, ME

Client Service Professional 2015

Serve as liaison between tax pro and Spanish and French speaking Clients

Took payment, credit card, debit etc using H&R block system

Advertised H&R Block products and answer a high volume of inbound calls

Matching client to the best tax pro, utilizing the appointment Manager software

Portland International Jetport Portland, ME

Airport Ambassador, July 2014

Meet and greet clients from airport and organized shuttle to their hotels.

Served as a liaison between car rental and Limited English Proficiency passengers.

Provided maps and suggested possible best route to take for specific or unique experiences.

Provided directions and other pertinent data to visitors.

Checked clients in and out upon departure and arrival.

Ilios Travel Company Cape Town, South Africa

Guide Interpreter, March 2010 – July 2013

Escorted individuals and groups on sightseeing tours and places of interest, such as museums, historical buildings and art galleries, nationally and internationally.

Described tour points of interest to group members, responded to questions related the history and geography of the areas visited.

Furnished directions and other pertinent data to visitors.

Conducted site inspections in the Southern African regions.

Cape Town Tourism Cape Town, South Africa

Call Center Representative, 2007-2010

Served customers by determining requirements.

Resolved problems, fulfilled requests, maintained database, entered information.

Sold additional services by recognizing to up-sell accounts.

Answered inquiries by clarifying desired information, implementing solution, escalating unresolved problems.

Education

University of Brazzaville Congo

Associates Degree in Foreign and Modern Languages,1993- 1996

Tour and Travel Certificate (Penn Foster College)

English, French, Spanish spoken

Interpreting and Translating

Special Training

MS Office: Word, Excel, PowerPoint

Tour Director International Tour Management Institute (ITMI)

English for Health professionals, Portland Community College

Introduction to Medical Interpreting, Southern Maine Community College

Special Topics in Medical Interpreting, Southern Maine Community College

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