Customer Service Representative
Resume:
Stephanie Salgado
*****.*********@*****.***
Profile I am a very energetic and hardworking Customer Service Representative with over three years of experience. I know how to maintain a professional yet friendly approach with clients which is an asset to drive business results. Dependable candidate who has a positive attitude while managing multiple priorities. Willingness to achieve responsibilities and team goals.
To seek and maintain a full-time position that offers challenges using interpersonal skills, excellent time management and problem-solving skills.
EXPERIENCE Alorica January 2019 -
December 2022
Customer Service
representative/ Team Lead
• Evaluated customer information to explore issues and develop potential solutions and maintain high-quality service.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Educated customers on promotions to enhance sales.
• Answered over 8-10 calls per hour to meet fast-paced call center demands.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Tapped cultural knowledge and relationship- building skills to assist customers with explaining issues.
• Escalated issues to proper supervisors when standard processes were not effective.
• Assisted with the training for the campaign for over two months with new hires.
• Became a supervisor in the campaign, coached new team members on services techniques, provided scoring through quality assurance program and did live monitoring to help each team member reach client goals.
• Capable of identifying what the different approaches and areas of opportunity people have are, to be able to assist them with their needs and reach client goals.
Tricolor January 2023 –
February 2023
Customer Services
Representative
• Provided clients with the time frames and helped calculate the amount needed to be paid for their car loan
• Informed the benefits of their car insurance provided by the company.
• Helped clients with providing a commitment and a special payment plan when they were unable to reach their payment due.
Hermes
NexTech
April 2023 –
September 2023
Customer Service
representative
• Provided customers instructions and guided them on how to use the return system.
• Acknowledge the client's issue and help provide them with the best fitted solution for their situation.
• Worked with Zendesk.
• Managed three business lines which were Sergio Rossi, Lanvin and Wolford.
EDUCATION Middle school Olive Middle school Los Angeles CA 2009-2011
High school COBAEJ EMSAD 45 Cuisillos Jalisco
2012-2015
SKILLS • Creativity
• Leadership
• Organization
• Problem solving
• Teamwork
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