SUMMARY

*xSalesforce Certified.

*+ years of professional experience in analysis, design, development and optimizing business processes, and keeping business information current and applicable to the unique requirements of the organization with Salesforce CRM as the focus area.

Passionate and strong knowledge about Salesforce.com, Salesforce Administration, Configuration, Customization, Integration, Security Access, Workflow Approvals, Data Validation, Data Utilities, Data Migration, Sales, Marketing, Customer Service and Support Administration

Highly motivated and results-driven individual who takes pride in delivering high-quality work ethics, eager to learn

new tools and tech from fellow workers, coworkers and management about the new salesforce technologies.

Well-organized, self-motivated, productive communication skill and responsible team player.

Exited at solving difficult business issues into manageable, straight forward answers.

Having a wide array of international hospitality, higher education and CRM experience ranging from the USA, Canada, Mexico, Caribbean, Bermuda, France, Turkey.

TECHNICAL SKILLS

Salesforce Technologies: Workflows and Approvals Process Builder Flow Builder Reports and Dashboards Email Services Validation Rules Security Controls Object Manager Formula Schema Builder Data Modeling Data Management Salesforce Trailhead

Codes & Integration Tools: HTML SOQL Apex Visualforce JavaScript CSS OOP SEO Json SDLC Data Loader and Force.com (Sandbox and Production) Postman Jira Agile / Scrum Slack Zapier Notion Basecamp Lucidchart

Microsoft Products: Word Excel PowerPoint Outlook

SOFT SKILLS

Analytical Thinking Problem-Solving Self-Motivated Strong Communication Project Management Time Management Team Management Adaptability Fast Learner Collaboration & Teamwork Positive Mindset Resilience Creativity Emotional Intelligence & Empathy Teaching and Educator

PROFESSIONAL SALESFORCE CERTIFICATES

Salesforce Certified Platform Developer I, Salesforce, March 2023, USA

Salesforce Certified Administrator, Salesforce, Feb. 2023, USA

SALESFORCE TRAILHEAD TRAININGS

Trailhead Ranger with 5xSuperbadge: See my Trailblazer profile

For other certificates: See my LinkedIn profile

PROFESSIONAL EXPERIENCE

Salesforce Administrator (Hybrid)

Uberity Trading LLC, Raleigh, NC July 2021-Present

https://rokoclothingstore.com

Implemented hands-on Salesforce Lightning Experience with Lightning Web Components to meet and design the user interface of the organization`s requirements.

Designed Users, Profiles, Roles, Public Groups, Role Hierarchies, Sharing Rules, Permission Sets, and Record Level Permissions to provide shared access among the users

Implemented and created Custom Objects, Fields, Records, Validation Rules, Roll-Up summary, Picklist, Field Dependencies, Custom Formulas, Record Types, Custom Buttons and Compact Layouts.

Used declarative customization tools efficiently such as Flows, Process Builder, Approval Process, Workflow Rules, implemented the Web-to Lead functionality and created Email Templates to implement business processes.

Utilized Reports and Dashboards to enhance graphical representation of outputs according to desired requirements.

IT Support Specialist and Quality Engineer (Hybrid)

Sare Granit & Tile, Arden, NC April 2020-July 2021

http://www.saregranite.com

Created Web application and landing pages with HTML and CSS.

Provided face-to-face and remote technical support to end-users for hardware and software issues.

Implemented web pages and landing pages from concept through deployment using CRM software.

Senior Lecturer -Teaching Staff (On-Site)

Akdeniz University, Antalya, TR Dec. 2005-Feb. 2020

https://www.akdeniz.edu.tr

EDUCATION

Master Degree in Economics

Akdeniz University, Antalya, Turkey Sept. 2008-July 2011

OTHER CERTIFICATIONS

EU Jean Monnet Project Training Seminar Program. Akdeniz University, Antalya, TR. 2006

Import and Export Application instructing Certificate. Yorktrade Foreign Trade Institute, Istanbul, TR. 2004

Guest Service Training Program Certificate. Celebrity Cruises Lines Inc. Miami, FL. 2004

Crisis Management and Human Behavior Training Certificate. Celebrity Cruises Lines Inc. Miami, FL. 2002

ACADEMIC MANAGEMENT ROLES

Foreign Trade Program Coordinator, Finike, ANT. 2014-2016

Deputy Director of Vocational School In Charge of Education, Kumluca, ANT. 2009-2013

Business Vocational School Board Member, Kumluca, ANT. 2007-2013

Erasmus Vocational School Coordinator, Kumluca, ANT. 2006-2013

LESSONS - COURSES TAUGHT

Econ 101, Accounting 101, Foreign Trade, CRM, Entrepreneurship, Information and Communication Technologies,

Advanced Office Tools (Microsoft Office).

LANGUAGES

English: Full Professional Proficiency

Turkish: Native

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