JOSEPHINE.O ASEMOTA

801-***-**** · Fort Worth, TX 76120 · ad0sun@r.postjobfree.com http://www.linkedin.com/in/josephine-asemota

PRE - ANALYTICAL ASSISTANT

Client Services Customer service Problem resolution

I am enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational and communication skills. A clear understanding of job roles and training in job tasks and expectations. Motivated to learn, grow, and excel in customer satisfaction to seek and maintain a full-time remote or onsite position that offers professional challenges while utilizing interpersonal, telecommuting, excellent time management, and problem-solving skills. A highly organized and dependable individual who has effectively managed numerous tasks while maintaining a positive attitude and the willingness to take on added responsibilities to meet team goals, customer expectations, and business growth.

WORK EXPERIENCE

Quest Diagnostics -Irving, TX 10/2021 - PRESENT

Pre – Analytical Assistant

Responsible for tracking and problem-solving over 50 patient inquiries and backlogs daily.

Actively listen to customer requests over the phone and via email by confirming complete understanding before promptly and efficiently addressing customer and client concerns.

Troubleshoot minor issues with equipment during the pre-analytical stage, tackle minor instrument problems for main job tasks and adjust to meet and maintain safety, output, and quality expectations of specimens.

Keep up with feeding supplies to the instrument it needs throughout production and analysis.

Perform pre-analytical investigations in compliance with HIPAA and PHI regulatory agencies and safety requirements.

Utilize computer and specific laboratory software for pre–analytical investigations and communication with customers, clients, and superiors.

Increased customer growth by 10% in 2022 by solving turnaround time issues with patient accessions.

Air Liquide Electronics –Lehi, UT 07/2020 - 09/2021

Total Gas and Chemical Technician

Addressed SCADA alarms and prompts of gas and chemical systems in a timely and effective order.

Performed scale alignments of gas chambers to meet quality standards.

Completed job reports and worksheets immediately following service calls.

Utilized control mechanisms and hands-on procedures to operate 10 to 15 gas and chemical systems daily.

Maintained clear and precise communication over the radio on daily shifts to ascertain the alignment of job tasks.

Developed corrective action plans and prevention strategies to improve product reliability and increase company sales.

Performed routine rounds and maintenance for manufacturing operations systems.

US Synthetic -Orem, UT 09/2018 - 04/2020

CNC Machine Operator

Operated and maintained up to 4 different sequence CNC machines to produce batches of cutters.

Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.

Navigated tight tolerances on design specifications.

Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.

Trained and coached new team members on proper machine set-up procedures.

Adequately loaded and unloaded materials in and out of machines.

Adhered to a high level of safety by following OSHA regulations to prevent injuries.

Vivint Smart Home Security -Lindon, UT 03/2017 - 09/2018

Shipping and Receiving Clerk

Handled daily shipping and receiving, overseeing over 1500 packages daily.

Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.

Investigated and adopted optimal shipping and receiving strategies by selecting the best carriers, routes, and methods to minimize costs and enhance schedules.

Inspected merchandise and sent damaged pieces for repair before shipment.

Utilized pallet jacks to load, unload, transport, and store goods.

Picked and pulled merchandise from storage locations by scanning barcodes and initiating the shipping process.

Performed troubleshooting, minor repair, and reassembly of digital security panels.

EDUCATION

University of Benin – Edo, Nigeria

Master of Science – Environmental Geosciences, November 2015

University of Benin – Edo, Nigeria

Bachelor of Science - Geology, November 2011

PROFESSIONAL SKILLS

Mastery of Microsoft Office (Word, Excel, PowerPoint), Slack, Google Suite (Docs, Sheets, Slides) and Salesforce.

Excellent communication skills with a focus on team building and customer relations.

Outstanding organizational, and problem-solving abilities.

Hands-on multitasking abilities.

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