Customer Service General Manager
Resume:
Cara McClenton
General Manager
Nashville, TN ***10
********@*****.***
• More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/ implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as "Total Quality Customer Service Professional."
• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories. Synopsis of Achievements
• Increased customer retention by 19%, from 72% to 91%.
• Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills.
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems. Willing to relocate: Anywhere
Work Experience
General Manager
Captain D's Seafood Restaurant - Nashville, TN
February 2020 to Present
Genaral Manager
Wendys - Nashville, TN
December 2014 to February 2020
General Manager
Krystals Company - Nashville, TN
February 2010 to December 2014
Education
Bachelor's in Business
Volunteer State Community College
August 2013 to June 2015
Associate in Buisness
Nashville State Community College - Nashville, TN
August 2012 to March 2014
Skills
• Restaurant Management
• Inventory Control
• Profit & Loss
• Payroll
Certifications and Licenses
CPR/First Aid
driver's license
Assessments
Work Style: Reliability — Highly Proficient
January 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Work Style: Conscientiousness — Familiar
April 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Numerical Reasoning Skills — Familiar
June 2019
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
Full results: Familiar
General Manager (Hospitality) — Completed
January 2020
Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.
Full results: Completed
Front Desk Manager (Hotel) — Familiar
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Familiar
Front Desk Agent (Hotel) — Familiar
January 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate