Sales Manager Customer Service

April J. Ferguson

**** ******** ***. ** *******, GA 30331 228-***-**** ********@*****.***

Over 10 years of experience in Admin/Clerical, Customer Service, Hospitality, Tourism,

Travel, Special Events, and Public Relations. Highly experienced, motivated, creative,

and versatile. Excellent project management and public relations skills.

EDUCATION

Mt. Saint Mary’s College Los Angeles, CA 1985-1998

West Los Angeles College

MS. Gulf Coast Community College Gulfport, MS

PROFESSIONAL EXPERIENCE

Duty Free Americas, Inc., Mont Blanc Boutique Concourse E and F

Atlanta Hartsfield-Jackson International Airport January 2013-Current

Sales Manager

Maintain an upscale and unique merchandise presentation for the boutique shop assigned. Mont Blanc, Coach, Michael Kors, Swatch, and Rayban

Maintain visual standards as directed by the company/vendor standard for merchandise and staff appearance.

Monitor customer preferences and sales data, plan strategies for sales programs, and determine focus of sales efforts.

Train sales associates to maximize sales performance.

Be knowledgeable of varying sales promotions, techniques and all job skills.

Act as liaison with vendor regarding product information, company/vendor merchandise standards, and sales targets.

Open/Close the store and perform the functions related to this process.

Report merchandise stock levels to the Store Supervisor.

Resolve customer complaints.

Duty Free Americas, Inc., Mont Blanc Boutique

Atlanta Hartsfield-Jackson International Airport May 2012-January 2013

Assistant Sales Manager

Maintain an upscale and unique merchandise presentation for the boutique.

Maintain visual standards as directed by Sales Manager.

Maintain day to day operations in the absence of Sales Manager.

Assist sales associates and maximize sales performance.

Maintain inventory integrity and research discrepancies as needed.

Be knowledgeable of varying sales promotions, techniques and job related skills.

Act as liaison for Sales Manager regarding product information, company/vendor merchandise standards, and sales targets.

Open/Close the store and perform the functions related to this process.

Resolve customer complaints.

April J. Ferguson

6617 Waterton Ave. SW Atlanta, GA 30331 228-***-**** ********@*****.***

Atlantis Hydroponics- College Park, GA March 2007-May 2012

Customer Service Representative / Hydrowholesale Sales Manager

Managed and processed internet orders.

Answer customer phone calls and complaints.

Troubleshot defective merchandise

Issued Return Authorizations for damaged products.

Managed and scheduled freight deliveries.

Account Executive and administrative duties.

Cingular Wireless- Ocean Springs, MS Jan 2005-April 2006 Customer Service Representative

Answer incoming calls and respond to customer requests.

Sell products and input computer orders.

Provide customers with product and service information.

Identify, research, and resolve customer issues using the computer system.

Upsell products and services.

Research billing issues and misapplied payments.

WJZD Radio Station- Gulfport, MS April 1999-Feb 2005

Promotions/Special Events Coordinator, Announcer, Producer

Developed, produced and organized formats for music programs,

Served as a liaison between audiences, sponsors and station managers.

Made public appearances to promote entertainment and special events.

Coordinated commercials and public service announcements as well as program hosting.

.

Southeast Airlines- Largo, FL July 2001-July 2002

Flight Attendant/Supervisor

Supervised in flight service.

Maintained normal and safe passenger transfer.

Coordinated flight crew, appropriate flight documentation and passenger comfort.

Demonstrated the ability to work exceedingly well with coworkers as part of a team as well as acting independently by taking initiative and decision making.

**References available upon request**

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