**** * ****** ** ******* CA ***** 310-***-**** • ad0srb@r.postjobfree.com

P A T R I C I A E Z A R A T E

OBJECTIVE

TO COMBINE MY EXPERIENCE IN BANKING, CUSTOMER SERVICE AND TEAM PLAYER WITH A COMPANY WHICH OFFERS GROWTH AND CHALLENGE.

EMPLOYMENT

March 2016 – November 2018 Kinecta Federal Credit Union Manhattan Beach, Ca Consumer Lending Ops Specialist (DMV Rep) (Funding Dept) Follow up on car titles with dealerships keep in constant contact with them through E-mails and inbound and outbound phone calls to ensure the receipt of our titles. Receive incoming calls from Insurance Agents with Total Loss requests or title information. Process Total Loss requests by preparing Authorization for Payoff for member to sign making sure all the numbers match.

Answer incoming calls from fellow Kinecta Credit Union Departments with questions or concerns that MBR may have regarding they’re vehicle DMV paperwork.

Update the Excel program with changes on dealerships, keep track of titles sent to Collections dept. Funded Credit Card and Personal loans.

Cleared stipulations for example, proof of income, proof of address, identification. Contacted other financial institutions for vehicle payoff. Called out of state DMV for procedure information on titling vehicles. April 2008-April 2012 Holstein Properties Gardena, Ca Apartment Complex Manager

Maintained the apartment complex clean.

When repair complaints will arouse, appointments were scheduled to fix issue. Kept track of rent and deposited in the bank.

Showed vacancies to interested people.

Kept tenants informed of policy and procedures.

September 2008-June 2009 Beyond the Bell Los Angeles, Ca Playground Supervisor

Coordinated after school activities for elementary children. Supervised school yard after hours.

Promoted after school program with posters by placing it at school premises. Kept children safe and entertained while they waited for parents/guardian. Distributed Snacks and took count of left-over snacks and documented on chart. Helped children with school work when necessary

July 2007- August 2008 Consilated Smart Systems Gardena, Ca Customer/Sales Representative

Assisted customers with Direct Tv questions with the highest customer service quality. Incoming calls for repairs were scheduled made sure appointments were convenient for repair technician and customer.

Upgraded customers to the best and newest Direct Tv package. Appointments were placed for installation of Direct Tv and Laundromats for a variety of apartment complexes.

May 2006- July 2007 Kinecta Federal Credit Union Manhattan Beach, Ca Telephone Service Representative

Handled every call with highest customer service quality. Processed banking transactions opened accounts checking savings and credit cards. Informed members about our different types of loans and services to make Kinecta Federal Credit Union the number one stop for financial needs.

September 2004-April 2006 Citibank Gardena, Ca

Financial Center Operations Manager Back up

Create and maintain operational integrity and control in Financial Center Implement Management Self Assessments ensuring integrity; oversee audit and compliance activities in the Financial Center within required time frames

FCOM Backup directly supervises the Financial Associates (tellers) Resolve account service issues and respond to customer inquiries promptly and effectively. Manages Financial Center Vault, makes sure everyone and everything is within their limits. August 2000-July 2003 Bank of America Hermosa Beach, Ca Senior Teller

Deliver outstanding customer service by executing financial transactions and maximizing cross sell opportunities in accordance with bank policies and procedures. Handled large sums of monies and processed ATM’s (depository and cash add) when it was required. Educate customers on utilizing available access (ATM, Online and Telephone Banking) Adhere to operational controls, corporate, regulatory procedures to ensure the safety and security of customer and bank assets

EDUCATION

1995-1999 Hawthorne High Hawthorne, CA

LANGUAGES

BILINGUAL: SPANISH AND ENGLISH

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