Sara Milton

**** ** *** ****** • Miami, FL *****

CELL PHONE 305-***-****

ad0squ@r.postjobfree.com

EMPLOYMENT HISTORY

University of Miami Medical Development Resources 1501 NW 9th Ave Miami, FL 33136 December 2021-Current

Engagement Associate

Act as contact/liaison for key donors, prospects, and VIPs to ensure prospect strategies are advanced. Provide expedient assistance to requests and appropriate follow-up.

Manage cultivation, solicitation and stewardship appointments for fundraisers and administrators.

Work with development officer(s) to assist with logistics for receptions, dinners, community activities and small events to support stewardship and cultivation of major gift donors.

Assists in research and discovery efforts to identify new potential major gift donors by reviewing and analyzing daily patient screenings.

Create agendas, presentations, and briefing materials for meetings with key donors by requesting appropriate research from Portfolio Optimization team or gathering independent information utilizing on-line databases and annual financial reports to prepare background information/briefing materials for administration and fundraisers as needed.

Prepare outlines, agendas, and briefing materials for all events. Produce correspondence regarding pre- and post-event activities.

Provide support to strategic events and/or other University Development events as needed.

University of Miami Bascom Palmer Eye Institute 900 NW 17th Street Miami, FL 33136 March 2020- December 2021

Patient Experience Representative

Keep patients informed of wait times and clinical delays

Document formal complaints and grievances

Conduct investigations and gather information regarding formal complaints

Enter cases into RL6 and close them in a timely manor

Use critical thinking while responding to a variety of technical issues from patients, physicians and employees via phone, and email.

Work independently and deal effectively with stress as a result of heavy workload and the handling of complex patient inquiries.

University of Miami Lennar Foundation 5555 Ponce De Leon Boulevard Miami, FL 33146 November 2018- March 2020

Senior Insurance Verification Representative

Verify insurance information with patients for scheduled appointments

Contact payer to verify eligibility and authorization requirements

Add or update financial status classifications in appropriate systems

Contact caregivers and patients for HMO payers to obtain authorizations and referrals

Generate and link referrals to appropriate visit once authorization is obtained

Respond to customer inquiries regarding insurance coverage of services and processing of claims

Follow appropriate procedures to link alternative insurance plan payers to the appropriate programs during registration

Identify non-contracted HMO payers and refers to proper managing department

University of Miami 1150 NW 14 St Miami, FL 33136 August 2017- November 2018

Patient Access Representative

Greets patient and their families as they enter the clinic

Calculates copayments and creates estimated for self-pay patient and international patients.

Updates all patient information such as insurance and all personal data

Collects all forms of payment from patients.

Answer’s phone calls, follows pre-established script, and aided callers

Checks in patient in a timely manner, and provides them with the proper paperwork for the providers

Verify patient’s insurance benefits and copayments

South Florida Women’s Care 8950 SW 74th Court Miami FL 33156 May2015-August 2017

Front Desk Receptionist

Schedule appointments and register new patients

Verify insurance policies and co-payments

Process transactions, such as co-payments

Ensuring that the reception and waiting areas are clean and welcoming

Filing database and records management

Administrative support

Scanning and faxing patient documents and records

Serve as a main point of contact for all outside vendors seeking access to office doctors

Microsoft Store Dadeland Mall Miami FL 33156 June2013- April2015

Product Advisor

Provide world class customer service to all customers

Maintain store appearance and store planogram resets

Knowledgeable and proficient in the use of Microsoft products and software systems

Schedule appointments for customers

Provide customers with one-on-one trainings on various Microsoft software

Entry level inventory experience

Process transitions

EDUCATION

Miami Dade College- Associates Degree (2013)

LANGUAGES

English, Some Spanish, American Sign Language

SKILLS

•Detail oriented

•Bilingual

•Organization skills, able to multi-task and accomplish multiple objectives simultaneously and efficiently

•Professional work ethic

•Able to adapt in stressful situations

•Capable of working independently or on a team

COMPUTER SKILLS

•Proficient with Citrix, Intergy Systems, and eClinical Works (ECW) Quantros, RL6,

•Proficient in Epic, Payment Navigator, and Experian, i-BIS, Research Point

•Proficient with Microsoft Word, Excel, PowerPoint

Contact this candidate