Kelly Dannettelle

Seymour, IN *****

ad0spp@r.postjobfree.com

+812*******

Authorized to work in the US for any employer

Work Experience

Production Associate

Home Products International - Seymour, IN

August 2022 to May 2023

Pack line assembly, press operation

Customer Service Representative

Continuum Global Solutions - Salt Lake City, UT

October 2020 to August 2022

Remote Customer Service Representative

Handled 50-60 inbound calls per day monitored by a metric system for accuracy and resolution assisting Medicare D members with their medication refills and explaining benefits. Using multiple systems for information in a remote setting in order to provide excellent customer service. Sales/Customer Service Representative

Teleperformance - Industry, CA

June 2019 to October 2020

Sales and Customer Service Representative for major consumer electronics company. Taking up to 40 calls per day assisting customers with purchases, providing technical support and handling customer service concerns. Used multiple systems to provide excellent customer service in a remote environment.

Production Associate

Home Products International - Seymour, IN

April 2013 to June 2019

Pack line assembly and quality control

Education

Associate in Medical reimbursement technology

Indiana Business College - Columbus, IN

April 2008 to November 2009

Skills

• Cash Handling (7 years)

• Assembly

• Warehouse Experience

• Packaging

• Quality Assurance

• Customer service

• Basic math

• Negotiation

• Microsoft Excel

• Data entry

• English

• Software troubleshooting

• Typing

• Help Desk

• Desktop Support

• Troubleshooting

• Microsoft Windows

• Computer literacy

• Microsoft Office

• Forklift

• Customer service

• Cash handling

• Assembly

• Typing

• Cash register

• Analysis skills

• Windows

• Microsoft Access

• Software troubleshooting

• Desktop support

• Technical support

• Salesforce

• Medical terminology

• Research

• Quality assurance

Assessments

Forklift safety — Proficient

July 2020

Best practices and safety hazards in forklift operation Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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