Customer Service Guest Experience
Resume:
Amanda McMurtry
******.********@*****.***
Skills
● Cultivating and nurturing long-lasting relationships
● Diplomatic leadership, team building, and individual and collective growth
● Delivering high-quality customer service in diverse establishments
● Readily adapting to change and seeking opportunities for improvement
● Acquiring and sharing product knowledge for professional development
● Utilizing knowledge of classic and craft cocktails to customize the guest experience
● Creating original cocktails and balanced, broadly appealing menus Experience
Server/Bartender,Yoshitomo April 2023 – September 2023
● Learn and apply extensive menu knowledge to ensure an optimized guest experience
● Uphold the rigorous standards of a James Beard-nominated restaurant Bartender,Waiting Room Lounge, The Admiral, ReverbLounge March 2022 – March 2023
● Provide prompt service in a high-volume, time-sensitive environment
● Successfully respond to challenges specific to three unique music venues Bartender,Red Lion Lounge February 2022 – June 2022
● Develop seasonal menus and create original cocktails
● Guide guests in choosing unique menu options or customized recommendations Bartender Lead,Kimpton-Cottonwood Hotel February 2021 – March 2022
● Coordinate communication between multiple departments to ensure mutual success
● Train new team members and cultivate a welcoming environment for all staff and guests in three bars and two restaurants
Bartender,Dundee Dell March 2019 – July 2020
● Foster meaningful guest relationships in an established neighborhood business
● Perform ongoing cost control and quarterly detailed inventory Assistant Bar Manager, Bartender,Burrito Envy August 2018 – April 2019
● Oversee opening/closing duties including cash management and drawer settlement
● Collaborate with Manager and distributors to ensure timely, accurate ordering
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