Delivery Driver Customer Service

CELENA ROBINSON

**** ******** *** · 708-***-****

********@*****.***

EXPERIENCE

**/****-**/****

FC ASSOCIATE, AMAZON

Prepare and process a wide variety of shipments

Utilize computer to track shipments and inventory

Coordinate warehouse operations to support internal and external customers; informally train new team members

Ensure compliance with environmental health safety and cooperate regulations

Sustained zero safety hazards by proactively maintaining clean and organized warehouse environment

Achieved exceptional levels of customer satisfaction through timely, accurate processing and shipping of orders

Commended for team-oriented attitude, contributing to improved efficiency and nearly 100% accuracy in order tracking and processing

12/2016-01/2017

CNA, MEDICAL SUPPORT ASSISTANT CC CARE, LLC

Ability to schedule and reschedule patients for treatments

Skills in customer service with the ability to identify customer concerns and refer to appropriate staff, as necessary, to ensure a satisfactory resolution

Ability to interact with both internal and external customer by communicating effectively and professionally

Verifying and updating third party insurance

Obtaining medical information from patients; coordinating information and actions related to patient care and services

03/2013-05/2015

ASSISTANT MAIL CARRIER, UNITED STATES POST OFFICE

Ensuring the safe and efficient movement of mail

Ability to stay focused and organized while multi-tasking

Engaging with others in a professional and personable attitude

Completion of task in timely manner and producing quality results

Ability to work independently, follow instructions and prioritize

11/2011-12/2012

TEACHER’S ASSISTANT, CHILDREN’S LEARNING CENTER

Providing a caring, clean, and safe environment

Encouraging independence/self-care

Assisting to carry out class routine, observe and guide with integrity

09/2009-02/2011

SALES ASSOCIATE, CITI TRENDS

Welcomes customers by greeting them and helping with their needs

Politely assisting customers with purchases and offering suggestions and opinions

Maintaining proper cash flow, by counting money at the beginning and end of every shift

Responsible for maintaining sales floor, as well as stockroom inventory

03/2006-12/2007

SALES ASSOCIATE, DUNKIN DONUTS

Responsible for preparing and making orders correctly

Provide premier customer service, including greeting and responding to customers inquiries Adhering to sanitation and safety guidelines

EDUCATION

08/2011-12/2013

CNA CERTIFICATE, MORAINE VALLEY COMMUNITY COLLEGE

SKILLS

MICROSOFT OFFICE

MANAGEMENT

ANALYTICAL

TECHNICAL

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