Customer Service Administrative Assistant
Resume:
BRIANA PAYTON
**** ***** ******* ****, ***** #***25 Baltimore, MD 21244 410-***-**** *********@*****.***
PROFESSIONAL PROFILE
I am a talented Ambassador Associate & Learning Ambassador, that has skills in mentoring, great leadership skills to exceed to the company and procedure. To enable my onboard persons to receive optimal levels of care while promoting the products and services. I give my available understanding resources to my new associates.
Motivated and dedicated professional who is assertive and customer service oriented with the ability to take initiatives to complete tasks successfully. Easily assimilates to new challenges with little to no supervision requirement. I have had many years in office, doing the paperwork, making appointments, transportation, working in hospitals, assisted living, worked with the mentally challenged at Rosewood Center, that was before the transitions of them going to other facilities, before they closed. I have participated in working as a front-line worker during the covid pandemic helping fill in with the staff and agencies and facilities.
Skills
●Information gathering analysis
●Assist with onboarding
●Cultural Awareness
●Leadership
●Multitasking abilities
●Planning and Coordination
●Relationship building
●Detailed Oriented
●HR policies
●Sorting labeling
●Staff education and training.
Key QUALIFICATIONS
1.Work assisting with on boarding.
2.Collaboration with process assistants and floor managers, adjusting instruction strategies to meet specific needs for more efficiency.
3.Offering feedback to others to provide effectively to address the associate.
4.Created and implemented new training assure continuous training to employers to promote long term excellence.
5. Manage product staging to efficiently transfer items between and storage and shipping to prevent error.
6. Process incoming shipment upon packaging receipt by scanning boxes and envelopes using the AIM update system.
7. Work safely around moving machinery.
Experiencing Microsoft Word, PowerPoint and Outlook. Typing Speed of 30 words per minute.
1.Great communication skills both verbal and written.
KEY QUALIFICATIONS
Medical Billing Medical Coding ICD-9-CM ICD-10-CM HCPCS CPT Medical Terminology
Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway Disease Processes
Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation
Centers for Medicare and Medicaid CMS 1500 CMS 1450 (UB-04) Tricare
EOBs Payment Posting Revenue Cycle Management Scheduling Meaningful Use
Insurance Verification Insurance Billing Procedures Insurance Claim Processing
Practice Management Medical Office Procedures Anatomy & Physiology HIPAA Compliance
Copayments Deductibles Co-Insurance Superbills
EDUCATION
Ambassador Associate & Learning Ambassador
2019 /10, Current
Ultimate Medical Academy
Associate of Science Degree – Medical Billing and Coding, 2017
Diploma – Medical Billing and Coding, 2016
Fortis Medical School
Medical Assistant, 2012
EXTERNSHIP EXPERIENCE
Griswold Agency – Ellicott City, MD 01/2019– 09/2019
Private Duty CNA / Caregiver
Documented patient medical and demographic information into in-house EMR software.
Abided by HIPAA compliance guidelines and utilized medical terminology.
Assisted with activities of daily living and managed medical correspondence.
EXPERIENCE
Lorien Assisted Living – Ellicott City, MD 09/2018 – 09/2019
Private Duty CNA / Caregiver
Documented patient medical and demographic information into in-house EMR software.
Abided by HIPAA compliance guidelines and utilized medical terminology.
Assisted with activities of daily living and managed medical correspondence.
Randstad - Baltimore, MD 10/2016 – 11/2018
Healthcare Data Entry
Enter data into a computer, operate a variety of office machines, and perform other clerical or administrative duties.
Input lists of items, numbers, or other data, including customer’s personal information, medical records, or membership lists, into computers and complete forms that appear on a computer screen.
Spherion Healthcare – Baltimore, MD 05/2014 – 06/2015
Medical Administrative Assistant
Communicated with customers in a timely and professional manner.
Verified patient account information against insurance program specification.
Contacted insurance companies for outstanding medical claims.
Ascendia Healthcare – Owings Mills 05/2013 – 06/2014
Medical Administrative Assistant
Thorough understanding of medical terminology in relation to diagnosis and procedures.
Able to perform data entry of all interactions with patients and medical staff.
Possess exceptional communication skills and outstanding telephone etiquette.
Maryland General – Baltimore, MD.
01/2012 – 04/2013
Medical Administrative Assistant
Answered telephones, directed calls for appointments to appropriate staff.
PFiled, retrieved records and maintained records throughout the medical Office.
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