MM Madolyn Mosley-Brooks

Grovetown, Georgia ***** 706-***-****

ad0so3@r.postjobfree.com

PROFESSIONAL

SUMMARY

Highly motivated and versatile professional with a proven track record in customer service, public safety, data analytics, and administrative assistance. Proven ability to exceed expectations, optimize processes, and deliver exceptional service. Strong communicator and problem solver, adept at building relationships. Seeking a challenging role to contribute to organizational growth and success.

SKILLS Critical Thinking

Compiling Data

Customer Communication

Service Requests

Accounts Payable/Receivable

Confidentiality and Data

Protection

WORK HISTORY CERTIFICATION MANAGER 03/2021 to CURRENT Richmond County School System Augusta, GA

Performs variety of routine clerical, secretarial, and administrative work in support of law enforcement activities

Reviews and authorizes all reports from officers

Provides assistance in preparation of reports and records similar in nature to accidents, citations, offenses, arrests/bookings, investigations, etc. Uses independent judgment to create reports and correspondence with accuracy and completeness

Maintains records for and reports to Uniform Crime Reports (UCR), GEARS, and other city, county, and state entities

Serves as personal assistant to command staff and provides variety of administrative assistance as needed

Conducts background checks for human resources department Effectively maintains departmental records and files Receives evidence and temporarily releases to courts, police officers, labs, and attorneys for their review for court trials, in accordance with departmental policy

Follows operator security agreement and privacy laws at all times; monitoring all terminal use, enforcing system discipline, and assuring that NCJIS, NCIC, and SCOPE administrative policies and procedures are followed

PUBLIC SAFETY COMMUNICATIONS OFFICER 07/2020 to 03/2021 Richmond County School System Augusta, GA

Conducted daily operations of Public Safety Radio Systems and dispatcher log maintenance

Properly disseminated information covered by Georgia Law and GCIS polices and procedures

Routed personnel and vehicles to satisfy emergency and ensure safety and welfare of others

Exhibited excellent human relation, oral and written communication skills Coordinated with emergency companies when escalated incidents require additional assistance

Effectively relayed information and technical instructions between School Safety Officers, appropriate department heads and principals concerning safety problems requiring action

Processes property and evidence for pending cases and work orders Learned and adapted quickly to new technology and software applications PUBLIC SAFETY DATA ANALYST 08/2019 to 07/2020

Richmond County School System Augusta, GA

Synthesized current business intelligence data to produce statistical disciplinary incident reports and polished presentations, highlighting findings and recommending changes

Evaluated daily discipline in Infinite Campus for errors and High-Risk students

Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources

Generated computer reports for evaluating data for administrators Maintained documentation of records for assessing At-Risk schools Provided weekly data to Public Safety for training Demonstrated respect, friendliness and willingness to help wherever needed

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

FAMILY SERVICE FACILITATOR 01/2018 to 07/2019

Morgan Road Middle School Hephzibah, GA

Detailed program operations and participant activities with comprehensive recordkeeping of parental involvement, funding, surveys, and annual program evaluations

Educated potential participants on available services and processes to engage in program

Developed, analyzed, and distributed results of surveys to leadership team and Title 1 Department annually

Completed operational requirements by scheduling and assigning administrative projects; expediting work results

Contributed to team effort by accomplishing related results as needed DATA SPECIALIST 07/2016 to 01/2018

Morgan Road Middle School Hephzibah, GA

Statistical record-keeping duties related to enrollment, attendance, transfers, discipline, and grades

Evaluated student transcripts and transcribe credits to conform to District system

Optimized quality of data by developing and continuously improving data collection and automated upload strategies

Processed and forwarded transcripts and records to colleges and other institutions

Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets KEY HOLDER 02/2012 to 12/2017

Yankee Candle Augusta, GA

Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.

Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Coached team members in techniques necessary to complete job tasks. Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices. Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.

Completed store opening and closing procedures as authorized key holder.

2015 Top Seasonal Sales winner for store location

ADMINISTRATIVE ASSISTANT 09/2012 to 07/2016

Glenn Hills Middle School Augusta, GA

Executed record filing system to improve document organization and management

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

Performed record keeping for discipline, attendance, permanent grade records, schedules, profiles, teacher rosters and grades Provided support and information to site personnel, administrators and District staff

Sorted and distributed office mail and recorded incoming shipments for school records

EDUCATION

High School Diploma

Cross Keys High School, Atlanta, GA

Master of Science Psychology 11/2022

University of Phoenix, Tempe, AZ

Bachelor of Science Criminal Justice Administration/Management 09/2014 University of Phoenix, Tempe, AZ

CERTIFICATIONS Certified GCIC Network Operator

Certified P.O.S.T Communication Officer

Certified T.A.C Operator (Terminal Agency Operator)

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