Summary:

Self-motivated professional with ** years of travel & tourism industry experience

seeking new challenges. Expansive and in-depth experience with large groups of travelers (1000+ PAX/group). Specialized in creating bespoke quotes for B2B clients and closing sales. Multi year award winner for best performance. Managed yearly sales and operations departmental budgets. Strong leader emphasizing in growing the right employees with equally strong working relationships with clients and suppliers alike. U.S. Permanent Resident.

Experience

One Above Hospitality South Africa 12/2021 - 08/2023 Head of MICE, Groups, Contracting, Procurement Cape Town - Remote One Above Hospitality South Africa is headquartered in India. I reported to Irshad Dadan, the Managing Director of One Above.

Started MICE (Meetings, Incentives, Conference, Groups) program and revenue stream for One Above Hospitality. I was the head of MICE and was responsible for the entire operations workstream. I managed client relationships from leads, quote tour products, negotiation of contracts, invoicing all the way to reconciliation. For suppliers I was responsible for booking accommodations, guides, transport, events, meals and activities. I negotiated their contracts, inspected invoices, triggered payments and reconciled accounts. After handing over on-ground PAX to local suppliers and support teams, I handled on-ground changes, emergencies and did other troubleshooting. Visits, event coordination and logistics planning had been my specialty for multiple (Botswana, Mozambique, South Africa, Zimbabwe, Zanzibar) countries. I built and trained a team to handle India operations for African destinations. I was responsible for One Above’s yearly revenue budget of ZAR 20 MM.

Nupur Dasgupta Page: 1

Nupur Dasgupta ad0sn7@r.postjobfree.com

Kirkland, WA

Springbok Atlas Tours & Safaris 12/2017 - 09/2020

Project Manager - MICE & Groups, India & Asian Markets Cape Town, South Africa Created MICE program for Springbok Atlas Tours and Safaris for the Indian market. Expanded Asia and Middle East business from ZAR 2 MM to ZAR 35 MM (a 17x increase) within a span of 2 years. Leading a team of 6 people, I was responsible for hiring and training new members for my team.

I was responsible for quoting for groups both Incentive & Leisure, for the Asian

(predominantly India) market. Organize Events for corporate groups. Coordinate with sales, hotels and local event companies. Negotiated with suppliers (food, transport, activities), upsold (gifts, activities, event decor, event performers & performance) wherever possible. I inspected supplier invoices and rooming lists and reconciled trip finances post travel. As Head of MICE, I often acted as an Event coordinator liaising between the event venue, event team, event technology team, banquet and the client.

I led corporate groups along with local guides to solve operational challenges, manage expectations and troubleshoot issues. Used local expertise to enhance customer experiences. Participate in site inspections with customers/end-clients, to assist with sales. Gathered customer feedback.

Private Safaris Cape Town 01/2015 - 11/2017

Key Account Manager - Asia Cape Town, South Africa I was promoted from my previous role in Private Safaris, to become the Key Account Manager for MICE, Groups, Tour series, FIT travel for South Africa, Botswana, Zambia and Zimbabwe. Apart from heading a group of 11 people I was responsible for managing budgets, revenue proposals and forecasting results. I was responsible for understanding the competitive market place and implementing approaches to ensure that we bring in business. I contributed to the selling strategy, and managed the departments' adherence to achieving that strategy. I participated in Travel shows and visited international customers/agents in order to increase sales.

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Nupur Dasgupta ad0sn7@r.postjobfree.com

Kirkland, WA

Private Safaris Cape Town 03/2012 - 01/2015

Travel Consultant Cape Town, South Africa

As a travel consultant in this Destination Management Company initially my role was to prepare itineraries and quote for international clients (ad hoc groups and MICE), confirm business by negotiating rates with suppliers and build relationships with customers to gain understanding of their requirements and operate groups on ground. 6 months into this role, I had a dedicated client-base to run Leisure and Incentive groups, organizing events and creating itineraries for brochures. I increased my knowledge by participating in various product trainings and attending road shows.

OTT Travels Pvt Limited- India 2010 - 2011

Travel agent Kolkata, India

Absolutely Travels: 2005 - 2007

Travel agent Kolkata, India

For both OTT Travels and Absolutely Travels, I was responsible for planning and selling transportations, accommodations, insurance and other travel services. Meet with clients to determine their needs and advise them on appropriate destinations, modes of transportations, travel dates, costs and accommodations. I provided relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers. I booked transportation, made hotel reservations and collected payment/fees. I used promotional techniques and prepared promotional materials to sell itinerary tour packages. Dealt with travel problems, complaints and refunds. I attended travel seminars to remain up to date with tourism trends.

Education

High School Central Board of Secondary Education 1998 - 2000 Bachelor’s of Science (Incomplete) Kolkata University 2001 - 2002 References

I will be happy to supply a list of references both personal and professional whenever necessary.

Nupur Dasgupta Page: 3

Nupur Dasgupta ad0sn7@r.postjobfree.com

Kirkland, WA

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