Brennan Jones

Hard work beats talent ; When talent doesn't work hard

St. Louis, MO 63143

ad0smi@r.postjobfree.com

+1-314-***-****

An experienced, dedicated, passionate customer service representative with medical background; Motivated to maintain customer satisfaction and contribute to company success. Very proficient in multitasking and completing tasks. AWESOME sales rep and always #1 on the charts, Goes above and beyond whether it's via phone or medical setting.

Work Experience

Phlebotomist/Lab Assistant/ Contract

Washington University Siteman Cancer Center - St. Louis, MO February 2022 to August 2023

• Identify patients and their personal information using their ID, documents or other means

• Answers phones assists nurses, nurse coordinators, doctors

• Release orders in a timely manner

• Reassure patients and help them relax

• Find veins that are suitable for puncture

• Draw blood using sterilized needles, vials and other equipment

• Ensure optimal quality and quantity of samples

• Label samples correctly and send or deliver them for testing

• Answer patient questions and provide useful information

• Keep accurate records on fluid specimens and tests Health Plan Specialist (Remote)

Medica Insurance - Minnetonka, MN

August 2021 to January 2022

• Gathers and records appropriate member information in accordance with policies and procedures via telephone.

• Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

• Provide benefits and Providers in MSA

• Investigate claims and resolve them

Medical Assistant/Phlebotomist

SSM DePaul Hospital - St. Louis, MO

October 2017 to March 2020

• Rooming patients

• Take and monitor vital signs

• Record, manage and update patient medical history and medications

• Collecting lab specimens

• Answering phones

• Scanning and faxing patient information

• Preforming venipunctures and injections

Customer Service Representative/ Sales

Verizon - St. Louis, MO

May 2011 to June 2017

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise Education

Medical Assistant Diploma in Medical Assistant/Phlebotomy St Louis College of Health Careers-St Louis - St. Louis, MO May 2017 to June 2018

High school diploma in General Studies

University City High School - St. Louis, MO

August 2009 to May 2012

Skills

• -Team player with good coordinating skills -Flexible, adaptable and takes initiative - Well spoken and strong speaker (10+ years)

• Laboratory Experience

• Venipuncture

• Vital Signs

• Phlebotomy

Certifications and Licenses

CPR Certification

Contact this candidate