Janice Law - ad0smc@r.postjobfree.com- 951-***-****

OBJECTIVE: To secure a position with a firm that can best utilize my skills while providing stability and growth potential.

STRENGTHS: Excellent interpersonal and communication skills, supportive and loyal team player. Ability to ensure a project or task is completed accurately in a timely fashion and strong on follow-up.

EMPLOYMENT HISTORY:

09/2001 – Present ESRI Inc - Senior Customer Master Rep - Redlands, CA

Maintain company database for international and domestic customers (approximately 825,000 to date)

Databases consist of Hanna4. SAP, Hierarchy and Salesforce

Analyze Customer Service request to ensure proper submission

Train Customer Master Representatives and Customer Service Trainees in tasks related to Customer Master. Audit daily and monthly reports.

Responsible for managing customer accounts, which includes new account setups, coding, updating account information and troubleshooting system errors.

Assigns specific codes to accounts which is used to determine future business requirements, hierarchy and industry coding.

Manage/monitor workload for Customer Master Representatives to insure balance

Created and maintains Customer Master Training Manual

11/2000 – 10/2003 Circle Seal Corp - Computer Operator/Data Processor - Corona, CA

Input data into AS400 Program

Ran End of Day and End of Month back-up Tapes and files

Printed all department daily, weekly and end of month reports

Printed sales acknowledgements and accounting invoices

02/1992 – 10/2000 Cue Network Corp - Senior Network Support Specialist - Irvine, CA

Responsible for all aspects of daily operations and monitoring for a FM subcarrier paging network and a differential global positioning system network, both consisting of over 800 sites throughout the United States and Canada.

Monitored site problems using the operating systems designed for the network and analyzed possible problem areas

Performed trouble-shooting on network equipment via telephone with field engineers on failed equipment, which included: satellite dishes, receivers, cabling, data circuits, node controllers, reference station computers and paging generators.

Coordinated with field engineers and laboratory staff during remote installations and repairs of network sites

REFERENCES - Available upon request

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