Luis Fonseca

SALES AND OPERATIONS MANAGER

ad0slt@r.postjobfree.com 954-***-**** 7515 NW 114th Path, 33178 Doral Dedicated business executive with a proven track record of profitable growth and global market expansion in the hardware, consumer electronics, peripheral devices, smart solutions, security, access control, vehicles, and machinery industries.

Core Competencies:

Global Market Expansion (US and Latam Markets) I Technical sales I Negotiations with C-suite executives I Business development/ Strategic alliances/ Channel partner management I Train channel partners - Bilingual (English/Spanish) I Project management I Market research I Customer acquisition & retention. Employment

Oct 2021 - Present Business Development

Black Talon & Associates, LLC, Miami

Black Talon offers specializes in security solutions, corporate training, advisory board implementation, corporate counseling, and a multitud of other corporate services.

HIGHLIGHTED RESPONSABILITIES:

Develop business opportunities in new markets and new sectors. In charge of strategic partnerships and the financial evaluation/ profitability of each new opportunity.

Develop and nurture relationships with clients, strategic partners, and key stakeholders.

Negotiate terms, conditions, and pricing with new clients. Build and nurture long-term relationships with existing clients to foster loyalty and repeat business. Provide exceptional customer service, address concerns, and identify upselling or cross-selling opportunities. Stay updated on industry trends, emerging technologies, and market dynamics.

Currently leading the registration of Black Talon & Associates "BTA" in the Federal Award Management Registration System and SAM.gov to obtain a Cage Code with which BTA may be eligible to win contracts and receive payments from the federal government.

Sep 2020 - Present OPERATIONS MANAGER / SALES AND PURCHASING MANAGER Heralpin USA, Inc, Miami

Heralpin USA, HQ'd in Miami, Florida, has 20+ years of experience in the construction, mining, industrial, energy and petrochemical sectors. HIGHLIGHTED RESPONSABILITIES:

Negotiate contracts with referral sources, third parties and governmental agencies.

Developed a profitable pipeline through direct outreach to globally recognized manufacturers and distributors in areas of interest to our potential and existing customers.

Monitor competition, benchmark pricing, products/ models, delivery schedules, emergence of new technologies and products that can be of interest for our clients.

Implementation of a new and effective due diligence system to filter and process new clients.

Successful project management, responsible for the quoting process. Mar 2016 - May 2020 OFFICE DIRECTOR / OPERATIONS MANAGER USA OFFICE Novagroup, LLC., Miami

Novagroup focuses on improving the performance and productivity of customers with the implementation of new and existing technologies. HIGHLIGHTED RESPONSABILITIES:

Accelerated business/market growth, expansion, and brand awareness to exceed ambitious revenue/growth/sales volume targets by deploying innovative consultative and solutions-bases sales approaches to launch and expand sales channels across North and South America. Expand the Overall Global Market Share Across Highly Competitive Sales Channels.

Won Business Against Competitors While Maximizing Returns Generated Awareness of Company Technical Products and Solutions Delivered Marketing/Sales Presentations that Optimized the Interest of Distributors/Retailers to Carry and Market Products. Monitored Expenses and Budgets

Closed/Retained Business with Enterprise Accounts, Distributors, and Executives by identifying key targets.

Feb 2014 - Mar 2016 OPERATIONS / PROJECT MANAGER

Novatech International, LLC. (Novagroup Subsidiary), Miami Novatech International, LLC. offers customized solutions enabling customers to manage the increasing complexity of the tech market by increasing its profitability, extending and expanding IT channels. Novatech distinguishes its services by providing taylored IT solutions and an ultra-efficient supply chain. HIGHLIGHTED RESPONSABILITIES:

Established and grew an uncharted market into a lucrative sales distribution channel. Traveled to various markets to establish/build relationships with professionals in a B2B sales environment, effectively managed the trade/business cycle, and negotiated and won contracts/agreements. Created a system that identified premium dealers/ Channel partners throughout regions, winning agreements yielding to increased YoY revenues.

Led, motivated and inspired a sales and operational professionals to exceed performance targets. Developed work plans, delivered positive coaching and mentorship on competitive positioning, establishing/building client relationships, and sales best practices, established performance benchmarks (sales, purchase order management, shipping) and promoted professional development and growth while inspiring success. Oversaw retail business and financial operations, including inventory control, budgeting and expense management.

Feb 2014 - Mar 2016 OPERATIONS / PROJECT MANAGER

Retailnova, LLC., Miami

Retailnova is dedicated to enhancing performance and profitability for its customers in the transportation industry. Offers world-class services to the leading participants in the transportation industry, including manufacturers, operators and others with trucks, commercial buses, school buses, ambulances, police cars, boats, and construction machinery.

Achieved sales revenue and channel partner growth/retention through the implementation of innovative strategies that promoted open market consumer products and solutions.

Recognized for Superior Performance with a Promotion to Office Director / Operations Manager USA Office.

Aug 2011 - Feb 2014 RETAIL STORE GENERAL MANAGER

Starbucks Coffee Company, Hallandale Beach

Oversees market and stores operations, supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store.

HIGHLIGHTED RESPONSABILITIES:

Lead and motivate teams, set clear goals, and provide guidance to achieve operational objectives.

Adept at analyzing complex issues, identifying root causes, and implementing effective solutions to improve processes and resolve challenges.

Analyze data, key performance indicators (KPIs), and operational metrics to make informed decisions and drive improvements.

Understanding budgeting, cost control, and financial analysis to optimize resource allocation and ensure operational efficiency. Planning, executing, and monitoring projects to achieve objectives within timelines and budget constraints.

Manage organizational change, adapt to new circumstances, and lead teams through transitions effectively.

Utilize skillful negotiation abilities to collaborate with suppliers, partners, and other stakeholders to achieve mutually beneficial outcomes. Assess potential risks, develop mitigation strategies, and implement measures to minimize operational risks.

Education

Oct 1996 - Jul 2021 Bachelor Degree School of Law

Santa Maria University, Caracas

Law professionals from the Faculty of Law of the Santa Maria University are trained to develop in any area of the different specialties of law, in the free exercise of their profession and in public and private functions in all instances of the administration of justice, in civil, criminal, administrative matters and of all kinds in the competent jurisdictional area.

Oct 2002 - Jul 2003 Specialization in Private Law Practice Santa Maria University, Caracas

Law graduates specialized in Private Practice have the theoretical and practical knowledge that regulates the legal business; Being able to analyze and interpret the rules and identify the principles and institutions involved in Private Law, its organization and administrative and judicial operation. Languages Spanish English

Hobbies Real Estate

Freediving

Hiking

Surf

Scuba Diving

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