Customer Service Representative
Resume:
Laura Lopez **** West Del Monico Lane
Phoenix, Az 85051
************@*****.***
EXPERIENCE
Verra Mobility Mesa,AZ
April 8, 2019 - May 24,2022
Customer Service Representative
Agent/Customer Service
Convey Health Solutions - Yuma, AZ
August 2016 to February 2019
Worked independently daily duties include customer service needs, providing information, answering inquiries, submitting applications, writing and maintaining client records and reports.
Server/Cashier
Aviator Casino - Delano, CA
June 2013 to June 2016
• Assisted customers with food selection and inquiries
• Prepared checks itemized total meal cost
• Managed guest checks collected cash and processed credit cards
Agent/Customer Service
Advanced Call Center Technologies, LLC - San Luis, AZ November 2008 to June 2016
• Managed high volume of customers icomming calls
• Addressed and resolved customer complaints professionally
• Recoiled company bank, credit card, and line of credit accounts
• Entered financial data into company accounting database
• Generated invoices upon receipt of billing processing and tracked collections
• Balanced monthly ledger, recorded costs and monthly accruals
EDUCATION
High School diploma: 1983
Martin High School-Laredo, Tx
Associate of Arts: Bookkeeping/ Accounting
Laredo JR College - Laredo, TX
December 1982 to June 1986
SKILLS
Fluent in Spanish & English
Financial reporting
Bookkeeping
Cash flow analysis
Customer relations
Individual tax returns
Accounts payable specialist
Expertise in invoice and
payment transactions
Strong in MS Access and
Excel
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