Customer Service Rep
Resume:
PAUL C SOUTHARD
**********@*****.***
SUMMARY Sr Assistant Manager of Spencer Gifts and Manager of Spirit Halloween.
Management of a full team to run retail establishments
Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.
Self-motivated and dependable while achieving high performance with minimal supervision. Articulate Customer Service Rep. driven to succeed. Strategic planning and client relationship . SKILLS
● Effective team player
● Strong organizational skills
● Adaptive team player
● Cheerful and energetic
● Active listening skills
● Organized
EXPERIENCE
03/2014 to 12/2017 Customer Sevice Representative
Lord and Taylor Wilkes-Barre, PA
● Guaranteed positive customer experiences and resolved all customer complaints.
● Educated customers on product and service offerings.
● Exchanged returned merchandise for customers quickly and efficiently.
● Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
● Helped customers select products that best fit their personal needs.
● Consulted with customers on the latest styles and trends. Lancome Cosmetics Counter Associate
Macys Inc Wilkes Barre, Pa
● Executed all daily opening and closing procedures.
● Provided accurate product and merchandise information to customers.
● Advised guests on special events and product promotions.
● Responded to customer inquiries in a friendly and professional manner.
● Greeted all guests and assisted them with requests and special services.
● Maintained a calm, professional and fully functional facility at all times.
● Scheduled beauty consultations.
08/2008 to 10/2012 Sleep Technician
Sleeo Disorder Center Wilkes Barre, PA
● Evaluated accuracy and compliance of all documentation and reports.
● Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
● Made appropriate interventions by reading and interpreting sleep monitors.
● Educated patients about their treatments.
● Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure.
● Conducted Sleep Studies.
04/2005 to 10/2008 Sales Associate
Ashley Furniture Home Store/Country Junction Wilkes Barre, PA
● Articulated furniture and matress value and explained options and differences to maximize customer satisfaction while driving sales. PROFESSIONAL DEVELOPMENT
Travel and Tourism
Rockingham Community College Wentworth, NC, United States Dropped Out due to family Issue
HOBBIES AND ACTIVITES
Dancer, Stage Performer
REFERENCES
Marc S Simmonette known 20 plus years
Phone: 570-***-****
Friend
J. Scott Crocker known 8 plus years
Phone:570-***-****
Best Friend
Mitch Houle known 7 plus years
Phone:570-***-****
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