Service Agent Bilingual
Resume:
MATTHEW POPPE
Remote – Bilingual Service Agent
PROFILE
Educated, caring, and productive
Bilingual Service Agent specializing in
Remote Troubleshooting and
conscientious production.
I am a chemist with experience in
management and problem-solving. I
have been a permanent resident
Mexico for 13 years. I have a passion
for helping others and an analytic eye
for detail. My organizational skills, as
well as Excel and Word advanced
skills, make me your choice for service
and support for your internal and
external customers.
CONTACT
PHONE:
EMAIL:
****************@*****.***
SKILLS
35+ WPM
Remote Troubleshooting with
beginner, intermediate, and
advanced computer literacy levels.
Top 10 agent every month for 2023
(Jan – Sept) with 4 times #1 agent
Ability to guide/explain at many levels
of communication/understanding.
Business level fluency in Spanish (oral
and written)
EDUCATION
AESF Foundation
C.E.F. – Certified Electro-Finisher (2015)
Minnesota School of Business
Certification – Supervision (2008)
Adler Graduate School
1997 - 1999
Master of Arts (M.A.), 75% of graduate school for Marriage and Family Counseling that serves me today as a psychological aid for team building and goal achieving.
University of Saint Thomas
1995-1997
B.A., Chemistry
WORK EXPERIENCE
ResultsCX - Bilingual Agent
2022 – 2023
Remotely-assist students and instructors with how to use online software
(LMS), resolving issues and providing instruction. English/Spanish. Fluency in Spanish at Business Level.
Galber SA de CV - Lab Manager, R&D Manager, Technical Trainer 2012 – 2020
Babylon Language Services - English Teacher (2012) Academia Living and Learning - English Teacher (2010 – 2012) Eco Finishing Company – Laboratory Manager
2005 - 2009
Pace Analytical Services – Laboratory Analyst
2004 – 2005
Harvey-Winchell Company
1999 – 2004
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