Front Desk Customer Service
Resume:
Kristopher Branscum
Hospitality Front Desk Agent
Petoskey, MI 49770
**************@*****.***
Front Desk Agent seeking a full time and challenging position within a growth-orientated organization. This would allow me to further utilize my skills and acquire new abilities in customer service and hospitality.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Hotel Front Desk Clerk
Days Inn & Suites/Super 8 - Petoskey, MI
April 2022 to September 2023
Accommodates hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
• Greet upwards of 100 customers, patrons, or visitors each day.
• Issue room keys and provided escort instructions to bellhops.
• Provide guests with general information about the hotel and surrounding area and stay relevant on local attractions.
• Checked guests in and out, assigned rooms, and processed payments.
• Completed all customer service tasks upon check-in quickly and without sacrificing accuracy.
• Maintained occupancy records, confirmed or changed room reservations, and provided information about the hotel’s policies and services.
CNC Operator
Moeller Aerospace - Harbor Springs, MI
April 2019 to May 2021
• Basic experience in operating 5-Axis, Grinding Wheels, Milling and EDM machines.
• Excellent ability to read, follow and develop operating instructions and procedures.
• Ability to read blueprints and drawings; and the use inspection and measuring instruments.
• Perform tasks in a timely and accurate manner.
• Mount, install, align, and secure tools, attachments, fixtures, and parts on machines, using hand tools and precision measuring instruments.
• Check to ensure that parts are properly lubricated and cooled during machine operation
• Measure dimensions of finished parts to ensure conformance to specifications, using precision measuring instruments, templates, and fixtures.
• Checking machine parts and performing minor adjustments as necessary.
• Assist in other work areas, including but not limited to, perform fabrication.
• Perform inspection of own parts as well as co-worker’s work.
• To report neatly and accurately work performed, findings or results of inspections, and time and materials used in completion of assigned work.
• Determine condition of tooling to ensure efficiency of operation and minimization of scrap. Construction Technician
Branscum Installers - Grand Ledge, MI
November 2017 to April 2019
• Provide comprehensive construction support to complete projects.
• Perform a wide range of general labor, including drywall, fixture installation, flooring, painting, and demolition.
• Inspect completed work to ensure conformance with construction specifications and uphold quality standards.
• Monitor inventory and report supply needs for each construction project.
• prepare and maintain construction sites, and created safe working environments. Field Tech III
Comcast
September 2015 to November 2017
• Install, maintain, and repair cable systems.
• Test and troubleshoot issues with network communication.
• Conduct thorough inspections of cable lines to ensure the system is working correctly.
• Repair related poles and towers to resolve cable issues.
• Pull, route, or label CAT5 or CAT6 cable.
• Install various support structures, including cable racks, j-hooks.
• Communicate with other members of the field service team to resolve complex issues.
• Provide high-quality service to all customers.
Software Developer
Quicken Loans - Detroit, MI
October 2012 to May 2015
• Problem Solving skills and analytical abilities to spot potential problems.
• Verbal and written communication skills to create training materials and advise staff
• Answer customer questions and advise them on using technology.
• Organization skills to manage multiple tasks at once.
• Learn new technologies and find ways to cut company costs.
• Develop and implement new software programs.
• Maintain and improve the performance of existing software.
• Clearly and regularly communicate with management.
• Design and update software database.
• Test and maintain software products to ensure strong functionality and optimization.
• Recommend improvements to existing software programs as necessary. Director of Broadcasting
Live Sports Radio - Troy, MI
November 2008 to October 2012
• Ability to solve complex problems in a timely manner.
• Often working on strict deadlines or within live production environments.
• Have excellent time management skills.
• Recall extensive technical knowledge quickly.
• Detail-oriented in order to identify and prevent potential technical issues.
• Prioritize and shift work priorities quickly.
• Maintain flexibility and quick response time.
Technical Specialist
Quicken Loans - Detroit, MI
June 2004 to March 2008
• Handling customer technical support cases through phone and email submission.
• Updating the company website with tech tips and brief documents.
• Evaluating system potential through assessing compatibility of new programs with existing programs.
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
• Maintaining system functionality by testing computer components.
• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action.
• Maintain client confidence by keeping their information confidential.
• Preparing reference material for users by drafting operation instructions. Education
High school diploma in Computer Science
Trenton High School - Trenton, MI
September 2000 to May 2003
Some college
Skills
• Microsoft Office, Windows 7 & 10, Active Directory, Technical Support (8 years)
• Operating Systems
• Computer Science
• Blueprint Reading
• Quick Learner
• Hand Tools and Measurement Devices
• CNC Milling Machine
• Micrometer
• Precision Measuring Instruments
• CMM (Coordinate Measuring Machine)
• Calipers
• Manufacturing
• Electrical Discharge Machining
• Machining
• Data collection
• CNC
• Troubleshooting
• Computer Networking
• Software Development
Awards
Acknowledgements
I've received many different awards and recognition's for different achievements for customer satisfaction, accuracy and production. Passed the CNC Core Competency test required by Moeller Aerospace with 98% accuracy.
Assessments
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Workplace safety — Proficient
May 2020
Using safe practices at work
Full results: Proficient
Manufacturing fit — Proficient
December 2021
Measures the traits that are important for success in manufacturing roles Full results: Proficient
Mechanical knowledge — Proficient
September 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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