Customer Service Data Entry

Kevin Dale

Seeking a remote position in data entry that leverages my strict attention to detail while also working at a fast pace. An outgoing and friendly customer-oriented professional with other experiences leading construction teams onsite in strict, new and existing commercial building environments. Displays excellent communication skills and problem–solving abilities. Self-motivated and hard-working with a strong drive to succeed. I strive to deliver the most accurate information while also meeting hard deadlines. Works well under pressure and thrives in both customer service and as a field technician.

925-***-**** ********@*****.***

752 Primrose Ln

Benicia, CA 94510

Education

Work Experience

Diploma

Foothill High School

Pleasanton, CA

3 Years completed

UA Local 342

HVAC Service technician

Apprenticeship Program

Lead Front Desk/Customer Service Rep

Elements Massage (start-up) Alamo, CA

May 2023 to present

Helped my best friend with the initial startup of a new massage studio. Responsible for driving sales and marketing, increasing membership of the studio, communication with members, member retention, lead generation, creating studio schedules, training staff and overseeing staff performance. Achieved studio member growth of 90 members within 3 months.

HVAC Service/Controls Experience

Sunbelt Controls Pleasanton, CA

Johnson Controls Inc Hayward, CA

New Mechanical Pleasanton, CA

2017 – 2023

My duties working for Sunbelt Controls as an HVAC controls technician consisted of critical data entry, programming and troubleshooting. A large part of the calibration and commissioning process in the world of Direct Digital Controls is entering precisely accurate data in a Building Management System database, which includes readings in the form of airflow pressures, temperatures, voltages, etc. These values entered in said database are based on readings of the physical calibrated devices in the field. Worked in many high intensity environments such as Biotech labs and large server farms. It required a high amount of patience and communication with teams of 5-10 technicians to meet strict dead lines. Sales/Customer Service Experience

Refrigeration Supplies Distributor/Total Control

Inside/Outside Sales and Purchasing Agent

2005 - 2017

Responsible for inside and outside sales of Wholesale Distribution HVAC equipment and parts. As a sales representative, I also gained project management experience. Outside sales experience included maintaining business partnerships and equipment ordering/shipping for HVAC+R installation and service contractors. Inside sales experience included direct to customer sales, customer service and procurement/purchasing of equipment and parts.

Skills

Customer Service Professional

Sales Professional

Data Entry Specialist

Multi-tasking

80 WPM typist

Team leadership

Troubleshooting

Time-management

Proficient in: Windows, Microsoft

Office apps

Adaptability

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