Customer Service Representative
Resume:
Jasmoine Mitchell
Newport News, VA
ad0sf3@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Quality Assurance Engineer
Amazon Warehouse - Chesapeake, VA
April 2022 to March 2023
Planning and implementing strategies for quality management. Customer Service Representative
Conduent - Chesapeake, VA
2018 to 2021
Receiving inbound calls about healthcare and dependent care fsa accounts to help clients determine why their claim was denied and what they will need to resubmit in order to reprocess claim . Also helping them with any information on their account such as balances. Cashier/Sales Associate
Dollar General - Portsmouth, VA
March 2016 to September 2018
working with a cash register ringing and bagging customers goods, while also maintaining a clean stocked store and providing great customer service. Security Guard
Allied Universal - Norfolk, VA
March 2018 to July 2018
Unarmed security guard for Norfolk premium outlets, T3 experience and taking incident reports Education
High school diploma
I.C. Norcom High School - Portsmouth, VA
September 2015 to June 2018
Skills
• Cashiering
• Sales
• Customer service
• Computer skills
• Microsoft Access
• Communication skills
• Assembly
• Packaging
• Typing
• Java
• healthcare information
• Security (Less than 1 year)
Certifications and Licenses
CPR Certification
February 2020 to February 2022
CPR, AED. & BASIC FIRST AID
Assessments
Customer service — Highly Proficient
August 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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