Customer Service Associate

THOMAS PENROSE

**** ********* **, ***** **, NM **507

Phone: 614-***-****

Email: ************@*****.***

Professional Profile

Management professional with many years of diverse employment experience and solid

supervisory skills include multi-unit management and new store openings experience,

with the energy and positive attitude needed to benefit your company. The importance of

follow-through and leadership by example compliment my management style and

organizational skills. I take pride in my ability to assure outstanding customer service.

through staff motivation and quality control in an environment that promotes teamwork.

Career highlights include:

Past business ownership experience.

Administration and supervision of all aspects of new store openings.

New product/concept testing and rollouts.

Corporate troubleshooting and turnaround strategies.

Numerous corporate recognitions and awards for goals and production

achievement.

Employment History

11/2022 - 03/2023

Sales & Service Associate (SSA)

Dillard's, Santa Fe, NM

Greets and receives customers in a welcoming manner. Responds to customers' questions. Directs customers by escorting them to racks and counters.

07/2022 - 11/2022

Sales & Service Associate (SSA)

Lowes Hardware, Santa Fe, NM

Greets and receives customers in a welcoming manner. Responds to customers' questions. Directs customers by escorting them to racks and counters.

03/2013 - 03/2020

Long Haul Truck Driver

W.N. MOREHOUSE, Omaha, NE

Long haul truck drivers are typically professional drivers that transport goods over long distances. This term may also refer to the truck itself. Long haul trucks may be 55 feet long or longer, and weigh more than 80,000 pounds. Long haul truck drivers typically drive 8 hour shifts, overnight shifts, or split shifts.

10/2011 - 11/2013

Truck Driver

Zeitner and sons, Omaha, NE

Long haul truck drivers are typically professional drivers that transport goods over long distances. This term may also refer to the truck itself. Long haul trucks may be 55 feet long or longer and weigh more than 80,000 pounds. Long haul truck drivers typically drive 8-hour shifts, overnight shifts, or split shifts.

09/2009 - 04/2011

Owner Operator

Lease/ Purchase, Columbus, 0

Owner Operator Lease/ Purchase with Baldwin Dist. September 2009 - April 2011 Columbus, Ohio ? OTR and Regional driving experience. Tractor trailers with 53'reefer vans hauled. Load weights at 80,000 pounds hauling food products from the fields ? To the processing centers, distribution centers and to customers stores.

01/2009 - 03/2009

Inside Sales, Insurance, Telemarketing

Influence Telemarketing, Dublin, 0

Inside Sales, Insurance, Telemarketing Influence Telemarketing January 2009 - March 2009 Dublin, Ohio? Telemarketing insurance products from clients list to current customers.? Meeting sales goals daily and weekly.

04/2007 - 01/2009

Assistant Store Manager

RAC Rental Centers, Columbus, 0

Assistant Store Manager RAC Rental Centers April 2007 - January 2009 Columbus, Ohio • Create, manage and executed plans to increase sales and profits • Monitored store activity to ensure total customer satisfaction • Provided leadership and guidance by setting specific goals for store performance, employee training and development • Maintain inventory management for the security of all store assets • Re-organized stores' inventories to increase productivity • Monitoring and controlling collections

03/2006 - 04/2007

Professional Driver

, Columbus, 0

Professional Driver March 2006- April 2007 Columbus, Ohio • OTR and Regional driving experience. Tractor trailers 53' vans and doubles hauled. Load weights at 80,000 pounds, hauling bottled products such as beer and soda. Runs would be live loads and unloads or drop and hooks. • Customer service and Safety being number one ensuring on time deliveries, with seven years of driving safe. Thomas A. Penrose Page II EXPERIENCES CONTINUED

10/2004 - 03/2006

Insurance agency/sales

, Columbus, 0

Insurance agency/sales October 2004- March 2006 Columbus, Ohio Monumental Life Insurance Company • Call on policy holders to deliver and explain policy • Analyze insurance program and suggest additions or changes • Seek out new clients and develop clientele by networking to find new customers and generate list of prospective clients • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

03/1999 - 10/2004

Professional Driver

, Columbus, 0

Professional Driver March 1999- October 2004 Columbus, Ohio • OTR and Regional driving experience. Tractor trailers 53' vans and doubles hauled. Load weights at 80,000 pounds, hauling bottled products such as beer and soda. Runs would be live loads and unloads or drop and hooks. • Customer service and Safety being number one ensuring on time deliveries, with five years of driving safe.

09/1988 - 12/1999

Postal Clerk

United States Postal Service, Columbus, 0

Postal Clerk September 1988- December 1999 United States Postal Service Columbus, Ohio • Sorting and production responsibilities for over one million, in-coming/out-going pieces per shift: includes program(s) set-up for (over 300), bar coding, production consistency and quality control. • Throughout this employment exhibited excellent work habits, performed very well under pressure, met and/or exceed time and production quotas

Education History

Insurance

Vocational School Certificate

Bowling Green State University, NM

Occupational Licenses, Certificates and Training

• Property and Casualty Certification and Life, Accident and Heal

Contact this candidate