Customer Service Delivery Driver

Pedro J. Fernandez

857-***-**** • **************@*****.*** • Everett, Massachusetts 02149

Bilingual individual configures computers quickly and effectively. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technology issues.

Summary

Skills Software: Microsoft Office Suite

2010/2013/365 (Word, Excel, and

PowerPoint), HTML 5

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Hardware: Experience with arranging and

loading computer equipment with

required items and prepares computer

equipment for operation

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Machine operation such as forklifts and

cranes

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• Material transportation

• Leadership and customer service

08/2022 - 03/2023

Delivery Driver, Amazon, Revere, MA

06/2021 - 08/2022

Logistics Team Member, Harbor Freight, Saugus, MA

03/2020 - 08/2022

Shipping and Receiving /Inspector, SunSetter Awning, Malden, MA Experience

• Navigated routes with relevant map programs and GPS systems.

• Transported and safely delivered items to prevent damage or loss.

• Handled merchandise in accordance with product handling standards.

• Obeyed traffic laws and follow established traffic and transportation procedures. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

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• Loaded trucks and safely secured merchandise to prevent damage during transportation.

• Verified deliveries against shipping instructions prior to delivering to customers. Scanned and sorted packages according to destinations and service type using handheld scanner.

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• Sorted packages to appropriate slide, line or belt for final distribution.

• Assisted in loading delivery trucks with prepared packages.

• Loaded completed orders on pallets according to delivery numbers.

• Protected company inventory by maintaining and organizing storage areas.

• Palletized boxes to increase movement and shipment efficiency.

• Disposed of debris and hazardous materials properly to avoid contamination. Lead small teams to build 8 pallets and pack over 300 tubes in trucks, operated Cherry Pickers to keep tubes organized Packed over 50 flagpoles daily.

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• Inspected finished pallets for correct shipping label and correct product to be shipped out. 03/2018 - 03/2020

Information Specialist, Boston Sports Club, Boston, MA 03/2016 - 11/2017

Computer Specialist, Sasaki Associates Inc, Watertown, MA 09/2011 - 06/2012

Peer leader, Boston Youth, Boston, MA

• Organized storage areas to optimize materials movements and minimize labor hours.

• Moved shipment materials to and from designated areas using lift and hand trucks. Operated equipment such as forklifts and cranes to move outgoing shipments to loading area.

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• Inspected incoming and outgoing shipments to identify discrepancies with records. Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

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Collected over 25 late bill payments daily, checked members into locations, assisted over 25 members with issues, kept all locations and weights organized.

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• Achieved client confidence and protected operations by keeping information confidential. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

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Used Microsoft Word 2010 to create spreadsheets, PowerPoints and documents to assist and provide organization

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• Identified and repaired computer and network issues

• Exhibited professionalism and courtesy with customers. Followed up with clients to guarantee customer satisfaction, evaluation remarks provided upon request.

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Disassembled and reassembled computers and safely transported them from one location to another.

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• Used photoshop to create logos and learned basics of Unreal Engine to create animations.

• Linked computers to network and peripheral equipment. Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.

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Coordinated schedules with other teen members to discuss and plan for upcoming community events

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• Planned and implemented monthly community events such as rallies, and protests. No Degree, Business Management

Cambridge College, Cambridge, MA

Year Up is a one-year career-development program comprised of college-level courses, professional training, and a six-month professional internship in Information Technology

Earning 24 College credits towards a Bachelor of Science in Business Management partnership with Cambridge College

No Degree, Computer Science

Bunker Hill Community College, Charlestown, MA

Earning credits towards an Associate degree in computer science Education And

Training

SkillsUSA Leadership Competition: Gold Medal April 2010 Accomplishments

Additional

Information

• Awards and Honors Skills USA Leadership Competition:, Gold Medal April 2010

Contact this candidate