Operations Specialist

Mitchell Fanelli

Orlando, United States, 407-***-****, ***************@*****.***

PROFILE Industrious and detail-oriented individual with a strong knowledge of business concepts and principles with a focus on economics. Effective communicator with strong verbal, written, and interpersonal skills. EMPLOYMENT HISTORY

Jan 2022 — Present Banking Operations Specialist, Charles Schwab Orlando

• Effectively managed and evaluated risk while processing incoming and outgoing wires, ACH transactions, depositing funds, disbursement requests and processing of internal transfers.

• Experience handling escalated situations when warranted and have the ability to act quickly in a high-risk environment by being quick to resolving clients’ issues.

• Problem solve and conduct research/special requests through the use of internal processing systems.

• Work collaboratively and effectively with others in a fast-paced environment.

• Represented department as a model for managing directors to learn business processes.

• Experience with independent research to satisfy complex issues.

• Participated as a Fraud Champion with responsibilities that included teaching others in the department about the risk of fraud and keeping track of its current trends.

• Actively participated in training courses for new representatives helping to foster growth in learning. Mar 2018 — Dec 2021 Team Trainer, Chick Fil A Oviedo

• With a focus on efficiency, daily duties include coordinating and instructing team members to complete guests orders with excellent customer service.

• On-boarded and mentored staff during high demand for labor while supporting those new to the food industry.

• Effectively provided training to new and efficiently coordinate and instruct team members to complete clients orders accurately.

• Created partnerships across teams to promote an engaged and positive environment.

• Responsible for maintaining sanitation, health, and safety standards in work areas while implementing additional protocols.

EDUCATION

Aug 2017 — Dec 2021 Bachelor of Science in Economics, University of Central Florida Orlando Related Coursework: Managerial Accounting, Financial Accounting, Quantitative Business Tools, Health Economics, Labor Economics, Law and Economics, Business Finance, Game Theory. Aug 2022 — Present Masters in Buisness Administration, Florida Gulf Coast University Fort Myers Related Coursework: Data Driven Decision-Making, Strategic Leadership, Financial Management. SKILLS Adaptability

Teamwork

Effective Time Management

Leadership

Data Analysis

Microsoft Excel

Microsoft PowerPoint

Microsoft Office Word

ACTIVITIES AND AWARDS

Aug 2017 — Dec 2021 Sigma Alpha Epsilon

• Founding member of the University of Central Florida chapter

• Participant and coordinator for multiple philanthropy events to raise money for the Make-A-Wish foundation

• Held the position of the Scholarship Chairman with responsibilities including helping maintain academic excellence and creating success plans for a chapter of over 50 men

• Held the position of the Project Chairman with the responsibility of designing and creating events for fraternity events

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