Aaron V. Morano

Okemos, MI *****

Phone: 850-***-**** Email: ad0sa4@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/aaron-morano-39275713/

IT professional and military veteran with proven expertise in technical support, leadership, client relations, and project management. Excellent at understanding customer needs or requirements through oral and written communications and aligning them with IT products. Proven experience with installing and maintaining communications equipment, conducting repairs, and working on devices such as routers, distributors, network analyzers, and switches. Performed efficient workflows and consistently maintained order. Adept in technical documentation, audit compliance, customer service, and manage processes. Able to seamlessly multi-task long and short-term priorities to generate and analyses results.

System Migration Troubleshooting Diagnostic Technical Support

Updates Upgrades Quality Assurance/Control System Administration

Customer Service Information Security Network configuration

Stay-at-Home Parent August 2019 – Present

Managing the schedule for a child under the age of 3, organizing competing appointments and activities.

Overseeing weekly grocery budget, cooking, and maintenance of household.

Work on in home renovations, packing and unpacking majority of household, and monitoring and adjusting monthly budgets.

Business & Technology Applications Analyst June 2013 - August 2019

North Carolina Department of Health and Human Services (DHHS)

Administered various DHHS applications with updates to background processes and newer network architecture to ensured Medicare data has an Federal audit trail traced back to original point of orgin. During my time I have not only improved the code, I also created newer processes to handle exigent circumstances that its original design had not incorporated.

Designed and implemented new code to automate the processing of client to server operations, including overnight jobs, outside the normal auspice of DHHS. I have stopped the need for an on call person and overtime payment of work performed after hours only multiple tasks.

Performed peer and self-performance evaluations on a half year cycle.

Utilized additional time, I had freed up from my automation and programming, to learn new software programs and coding languages.

Certified in house standardized programming life-cycle development and implementation. Future programmers and network designers can easily work with and supplement what I have done. I also refined and updated documentation for the programs and procedures needed in maintaining the various DHHS interfaces and code.

Ensured the safety of the building as the designated emergency evacuation coordinator. I was in charge of following set state and federal regulations for office safety and emergency procedures. As well as working with my peers in establishing new operation and evacuation plans for upcoming drills, events, and possible contingencies that are not part of established arrangements.

Collaborated with teammates to ensure no/limited down time for running processes and programs. This meant I needed an adaptive, emphatic, and flexible work ethic to ensure that all members felt their contributions were warranted and useful.

Program in Java, Python, SQL, and VBA.

EDUCATION:

Barry University

B. S., Information Technology w/ Honors, 2009

Tallahassee Community College

A. S., User Help Desk Support, 2008

A. S., Networking Services Technology, 2008

A. S., Internet Services Technology w/ Honors, 2007

A. S., Computer Programming and Analysis w/ Honors, 2007

Software Engineer January 2012 - July 2012

Warner Bros Animation Inc

Designed, created, and implemented a database to track assets in a production pipeline schedule for an animated show. This included getting feedback from production staff, meetings involving hardware requirements for servers, client rendering computers, and the light boards for the artists.

Single-handedly developed an interface program, written in Python and designed in QT, to track and maintain storyboard elements in an already existing pipeline (with a list of its assets) in a show for quicker way to access the timeline for producers, writers, and artists. This was viewed, at the time, as something pivotal in tracking not just the corrected assets, but setting them into the corrected timing for the storyboard meetings and production.

Manager May - September 2010, 2011, 2012

Matthews Seafood House

Supervised a floor staff of 10-14 people for a seasonal, 250 person capacity restaurant that is dedicated to service of quality food, while also being under the stricture of a limited time frame for vacationers and high volume weekend traffic.

Trained staff in the use of the point of sale system, emergency procedures for fire and safety, etiquette for interactions with clients and staff members, proper procedures for cleaning, maintaining, setting up, and tear-down of restaurant activities during the course of a morning until a late night closing.

Oversaw monetary transactions from the staff to the client as well as staff pooled wages for various positions that, while not tipped, still contributed work, and late night accountability of receipts for service from the restaurant and bar.

Organized staff meetings for upcoming events and changing schedules.

Web Designer / Network Support Specialist April - June 2009

Matthew's Seafood House and Epicurean Institute of Perugia Italy

Collaborated with clients in generating rough templates for design and mock-up discussions during meetings. This lead to the and creation and implementation of websites for the two separate organizations.

Level One Programmer / Ops Gov Analyst One February - August 2009

Florida Department of Health

Oversaw the creation of a new database entry program for tracking reporting labs, their contact information, and records of any contact that members of the program have had with the lab for the Florida lead program.

Cooperated in creating a 'standard template' of how lead data should be reported to the program.

Programmed in VBA and SQL.

Maintenance Engineer February 2008 - January 2009

Datamaxx Group

Designed and maintained forms for multiple software programs hosted by the company. This involved creating and using VMware servers and clients for testing environments before law enforcement received the final product.

Collaborated with technical support staff troubleshooting: client application failures, programs hosted by the company in our network operations center (NOC), hardware faults for extended contracts, and software and hardware contracts for future clients.

Traveled to client site locations for software installs, updates, and corrections when local staff were on vacation, or when more expertise was needed.

Identified and utilized updates to the National Crime Information Center (NCIC) and National Law Enforcement Telecommunications System (NLETS) codes in the company programming so that updates to the software could be made and distributed to various law enforcement clients.

Programmed in VBA, XML, HTML, and Java script.

Level One Programmer October - November 2007

Florida Department of Health

Created a new database entry program for use in tracking businesses, individuals, and measurement data associated within the Radon program.

Authored various tools to troubleshoot and fix issues not just in my program, but in the Radon submission of data.

Programmed in VBA and SQL.

Other Personal Services (OPS) work September - October 2007

Florida Department of Health

Assisted team members and department staff with a customized version of the Serena program to update and author new web pages.

Utilized both Dream Weaver and FrontPage for web page design and the launch of updated and new sites. This helped the departments involved increase exposure to their programs with updated information that assisted in funneling traffic to targeted areas of high importance during certain parts of the year (mosquito remediation after storms, upticks in red algae blooms, etc...)

Volunteer June - July 2006

Florida Department of Health

Worked with Microsoft PowerPoint and Macromedia Breeze to create presentations for teaching/training that were later featured on the Departments website.

Had to edit various images using Adobe Photoshop and Macromedia Fireworks for more training materials and website updates.

Volunteer March - April 2005

Tallahassee Community College Computer Lab

Performed customer service for person to person troubleshooting.

Operated a help desk for support.

Specialist, United States Army December 1998 - April 2003

Executed training sessions and classroom instruction for new recruits and new transfers to a hardship duty posting.

Supervised a fire team of four members for training exercises, security measures, procedural drills, inspections, and military programs and maneuvers.

Focused on attention to detail, abstract thinking and leadership roles, and the use of materials and personnel to achieve milestones and mission goals.

Market worker, Mathews Seafood House June 1987 - Sep 1998

Prepared the store for open operating hours, the arrangement of food-stuffs and ingredients for the cooks and kitchen staff for their service in the dining room, the influx of freight for market, kitchen, and bar sales, and accountability of receipts for the market.

Operated multiple point of sale systems over the years, various mechanical and manual processes for food processing, and followed continuously updated food and safety procedures.

SKILLS SUMMARY:

Programming in C++, VBA, VB.net, SQL, Java, XML, HTML, Photoshop scripting, and Python.

Familiarity with Agile and Scrum implementation and development.

Adobe CS Applications: Acrobat, Illustrator, InDesgin, and Photoshop.

OpenOffice Applications: Spreadsheet, Text, and Presentation.

Various applications: NetBeans, Putty, DbVisualizer, ExecuteQuery, TortiseSVN, Mercurial SCM, multiple video/audio editing software suites, and other compiler/IDE programs.

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