Customer Service Representative
Resume:
Pryah George
Atlanta, Ga
***********@*****.***
Objective:
Dedicated and highly motivated customer service professional with six years of experience seeking a challenging customer service position to utilize exceptional communication and problem-solving skills to enhance customer satisfaction. Summary of Qualifications:
- Proven track record of providing exceptional customer service in various industries.
- Strong interpersonal and communication skills, both written and verbal.
- Proficient in using CRM software and handling customer inquiries via phone, email, and chat.
- Effective problem solver with the ability to remain calm under pressure.
- Adept at building rapport with customers to understand their needs and resolve issues. Work Experience:
Customer Service Representative
Centrans Trucklines LLC
Locust Grove
08/2020 - Current
- Managed a high volume of customer inquiries via phone and email, consistently exceeding performance targets for response times and issue resolution.
- Demonstrated empathy and active listening skills to understand customer concerns and provide appropriate solutions.
- Collaborated with cross-functional teams to resolve complex customer issues, resulting in a 20% reduction in escalations.
- Assisted in training new team members on company policies and customer service best practices.
Customer Support Specialist
Infocision
Remote
04//2020 - 08/2020
- Provided top-notch customer support for a range of products, earning a 95% customer satisfaction rating.
- Conducted product troubleshooting and effectively communicated technical solutions to non-technical customers.
- Maintained accurate records of customer interactions and feedback to identify trends and suggest process improvements.
- Collaborated with the sales team to upsell and cross-sell products, contributing to a 15% increase in revenue.
Education:
Associate of Arts in Business Administration
Cosumnes River College
Sacramento, Ca
2023
Skills:
- Customer Relationship Management (CRM)
- Excellent Communication
- Problem Solving
- Active Listening
- Technical Troubleshooting
- Team Collaboration
- Time Management
- Multitasking
References:
Available upon request.
09/01/2023
Contact this candidate